What should I do if I don't receive the OTP on my device?
- Try enabling and disabling airplane mode.
- Make sure the OS and SMS applications are up to date on your mobile.
- Try using your stock SMS application, if you're using another SMS application.
- Check if you have enabled any settings to block unknown or promotional SMS. If you have, then disable the setting and resend the OTP.
- Restart your mobile device so that it gets reconnected to your nearby base station.
- Remove your SIM card from your current mobile device and insert it on a different mobile device. Resend the OTP and check if you have received it. If you have received the OTP, you can infer that the problem is with your previously-used mobile device.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
All-in-one knowledge management and training platform for your employees and customers.
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
Backup Verification codes
What are backup verification codes? Backup verification codes are a set of 12-digit codes that you can use to recover your Zoho account if you lose access to your MFA device or have issues signing in using MFA. These codes can be generated from ...OTP Authenticators
OTP authenticators are mobile applications that you can use to set up multi-factor authentication (MFA) for your account. These applications generate one-time passwords (OTPs) that change for every 'n' seconds. Once you set up MFA for your account ...Troubleshoot MFA related issues
Introduction If you have set up multi-factor authentication (MFA ) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access is ...I'm facing issues with my multi-factor authentication. How do I get back into my account?
The different multi-factor authentication (MFA) modes we provide are OneAuth, mobile-based OTP, time-based OTP, and Security Key. Your solution may differ according to your chosen MFA mode. Choose the solution that applies to your case from those ...Introduction to multi-factor authentication (MFA)
Multi-factor authentication is used as an extra layer of security while signing in to your account. When you enable MFA, all your future sign-ins will require you to verify your identity to ensure that your account isn't accessed by unknown users. ...