Why do I get an email alert stating "New sign-in to your Zoho account"?
If your Zoho account is signed in on a new device, a new browser, or a
new location, you will be sent an email to alert you of the sign-in
activity. The alert email will contain the following details:
-
The date and time when your account was signed-in
-
The details of the signed-in browser and device
-
The location where your account was accessed (which is approximated based on your IP address)
If the account was accessed by you
If you are sure that the sign-in was made by you, you can ignore the alert email. To view the
different devices you have signed in to, as well as your
current web and mobile sessions, go to
accounts.zoho.com.
If the account was not accessed by you
If you are suspicious about the sign-in activity, you can take the
appropriate measure for your sign-in mode to secure your account. If you
are part of an organization, make sure to also notify your
administrator of this suspicious sign-in.
|
Sign-in mode
|
What to do
|
|
Password with or without MFA (except OneAuth)
|
Tip:
|
|
OneAuth (passwordless sign-in/password-based sign-in)
|
|
|
Federated sign-in
|
|
|
SAML-based SSO
|
|
How to stop getting these emails
If you would like to stop receiving these email alerts, you can disable it from your account's Preferences.
- Go to accounts.zoho.com.
- Go to Settings from the left menu.
- In Preferences, under Email Notifications, disable Account sign-in alert.
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