Troubleshoot password related issues
How do I change my account password?
- Sign into your Zoho account.
- Click Security and then click Change Password.
- Enter your current password and new password.
- Re-enter your new password and click Save.
Follow the below guidelines to create a password for your Zoho account:
- Password should have more than eight characters.
- Password cannot be the same as your username or email address.
- Password length should not exceed 250 characters.
- Password should not be a common dictionary word.
You can additionally terminate your active sessions after changing your password, if you think your Zoho account has been compromised.
How do I reset my Zoho account password using my recovery email address/mobile number?
If you have forgotten or lost your password, you can reset your Zoho account password using your recovery email or phone number.
- Go to Zoho Accounts.
- Click Forgot Password?
- Enter your registered email or mobile number and then fill in the CAPTCHA.
- Click Request.
- You can either choose Email me a link to reset my password or Text me a code to reset my password.
- Click Submit.
- If you have chosen the recovery email option, you will receive a link to your email address to reset your Zoho account password.
- Log in to your recovery email address.
- Click Reset Password.
- If you have chosen the Text me a code option, you will receive a seven-digit verification code to your mobile number.
- Enter the verification code.
- Click Verify Code.
- Enter your new password.
- Click Change.
You can choose to terminate all of your active web browser and mobile app sessions.
How do I reset my password if I can't access my recovery email address/mobile number?
We have required Zoho Accounts users to provide their mobile number or secondary email address as a recovery option.
- If you can't access your recovery option and you are a personal user or an Org admin, please contact Zoho support.
- If you're an Organization user, please contact your admin to reset your password.
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