Troubleshoot password related issues

Troubleshoot password related issues

How do I change my account password?

  1. Sign into your Zoho account.
  2. Click Security and then click  Change Password.
  3. Enter your current password and new password.
  4. Re-enter your new password and click  Save.
Follow the below guidelines to create a password for your Zoho account:
  1. Password should have more than eight characters.
  2. Password cannot be the same as your username or email address.
  3. Password length should not exceed 250 characters.
  4. Password should not be a common dictionary word.
You can additionally terminate your active sessions after changing your password, if you think your Zoho account has been compromised.

How do I reset my Zoho account password using my recovery email address/mobile number?

If you have forgotten or lost your password, you can reset your Zoho account password using your recovery email or phone number.
  1. Go to Zoho Accounts.
  2. Click Forgot Password?
  3. Enter your registered email or mobile number and then fill in the CAPTCHA.
  4. Click Request.
  5. You can either choose Email me a link to reset my password or Text me a code to reset my password.
  6. Click Submit.
  7. If you have chosen the recovery email option, you will receive a link to your email address to reset your Zoho account password.
    1. Log in to your recovery email address.
    2. Click Reset Password.
  8. If you have chosen the Text me a code option, you will receive a seven-digit verification code to your mobile number.
    1. Enter the verification code.
    2. Click Verify Code.
  9. Enter your new password.
  10. Click Change.
You can choose to terminate all of your active web browser and mobile app sessions.

How do I reset my password if I can't access my recovery email address/mobile number?     

We have required Zoho Accounts users to provide their mobile number or secondary email address as a recovery option.
  1. If you can't access your recovery option and you are a personal user or an Org admin, please contact Zoho support.
  2. If you're an Organization user, please contact your admin to reset your password.

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