Troubleshoot Android Notifications
Xiaomi
Enable notifications for OneAuth in your phone settings
- Open Security, then tap Manage apps.
- Tap OneAuth, then tap Notifications.
- Ensure that Show notifications is turned on.
- Under Categories, use the toggles to enable Floating notifications, Lock screen notifications, and Sound.
Enable autostart of OneAuth
- Open Security, then tap Manage apps.
- Tap OneAuth.
- Use the toggle to enable Autostart.
Exclude OneAuth from battery optimization
- Open Security, then tap Manage apps.
- Tap OneAuth.
- Tap Battery saver, then select No restrictions.
Vivo
Enable notifications for OneAuth in your phone settings
- Open Settings, then tap More settings.
- Tap App Manager, then select OneAuth.
- Use the toggles to enable Allow notification, Top preview, and Show on lock screen.
Allow background power consumption
- Open Settings, then tap Battery.
- Tap High background power consumption.
- Use the toggle next to OneAuth to enable background power consumption.
Samsung
Enable notifications for OneAuth in your phone settings
- Open Settings, then tap Apps.
- Tap OneAuth.
- Under App settings, tap Notifications and ensure that it is enabled.
Exclude OneAuth from battery optimization
- Open Settings, then tap Apps.
- Tap the
button in the top-right corner and select Special access.
- Tap Optimize battery usage.
- Use the toggle next to OneAuth to disable battery optimization.
OnePlus
Enable notification for OneAuth in your phone settings
- Open Settings, then tap Apps & notifications.
- Tap OneAuth.
- Tap Notifications and turn on Show Notifications.
Exclude OneAuth from battery optimization
- Open Settings, then tap Battery.
- Tap Battery Optimization.
- Tap Apps not optimized and select All apps.
- Find OneAuth and set it to Don't optimize.