Troubleshoot OneAuth Notifications

Troubleshoot Android Notifications

Xiaomi 

Enable notifications for OneAuth in your phone settings   

  1. Open Security, then tap Manage apps.
  2. Tap OneAuth, then tap Notifications.
  3. Ensure that Show notifications is turned on.
  4. Under Categories, use the toggles to enable Floating notifications, Lock screen notifications, and Sound.

Enable autostart of OneAuth   

  1. Open Security, then tap Manage apps.
  2. Tap OneAuth.
  3. Use the toggle to enable Autostart.

Exclude OneAuth from battery optimization   

  1. Open Security, then tap Manage apps.
  2. Tap OneAuth.
  3. Tap Battery saver, then select No restrictions.  

Vivo 

Enable notifications for OneAuth in your phone settings 

  1. Open Settings, then tap More settings.
  2. Tap App Manager, then select OneAuth.
  3. Use the toggles to enable Allow notification, Top preview, and Show on lock screen.

Allow background power consumption   

  1. Open Settings, then tap Battery.
  2. Tap High background power consumption.
  3. Use the toggle next to OneAuth to enable background power consumption.

Samsung 

Enable notifications for OneAuth in your phone settings 

  1. Open Settings, then tap Apps.
  2. Tap OneAuth.
  3. Under App settings, tap Notifications and ensure that it is enabled.

Exclude OneAuth from battery optimization   

  1. Open Settings, then tap Apps.
  2. Tap the   button in the top-right corner and select Special access.
  3. Tap Optimize battery usage.
  4. Use the toggle next to OneAuth to disable battery optimization.

OnePlus 

Enable notification for OneAuth in your phone settings   

  1. Open Settings, then tap Apps & notifications.
  2. Tap OneAuth.
  3. Tap Notifications and turn on Show Notifications.  

Exclude OneAuth from battery optimization   

  1. Open Settings, then tap Battery.
  2. Tap Battery Optimization.
  3. Tap Apps not optimized and select All apps.
  4. Find OneAuth and set it to Don't optimize.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Use OneAuth on smartwatches

                                                                                                                This feature is only available in OneAuth version 3. Download it for Android, iOS, Windows and macOS. You can use OneAuth on your smartwatches as well. You can use it to view 2FA OTPs and receive MFA push notifications. Set up OneAuth for Wear OS ...
                                                                                                              • OneAuth

                                                                                                                Zoho's OneAuth is a multi-factor authentication (MFA) app designed to secure your Zoho accounts as well as other third-party accounts. The key features of OneAuth include the following: Passwordless sign-in allows you to sign in to your account ...
                                                                                                              • Stuck in a loop. OneAuth asks for sign-in approval from OneAuth itself.

                                                                                                                What happened? OneAuth becomes the gateway to access your account if you haven't configured any other MFA modes, such as SMS-based OTP, Time-based OTP, or YubiKey. Hence, this issue may arise when you reinstall the OneAuth app on your device and try ...
                                                                                                              • OneAuth sends push notification to old phone during sign-in

                                                                                                                If OneAuth is sending the push notification to your old phone which you don't have access to during account sign-in, you can follow these methods to verify yourself: You can reinstall OneAuth on your new device using its recovery options. You can use ...
                                                                                                              • Get Started with OneAuth

                                                                                                                What is OneAuth? OneAuth is a free industry-standard multi-factor authentication (MFA) app developed by Zoho for securing your Zoho accounts and social accounts such as Google, Facebook, and Twitter. Configuring MFA for your online accounts will ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources