Troubleshoot SAML related errors
Error Message | Reason | Solution |
Your organization has configured SAML authentication, please sign in via SAML credentials | You cannot sign in to your Zoho account via any linked account, if your organization has mandated you to sign in only through SAML SSO. |
|
Signature Validation failed | The private key used for signing the SAML Response at IdP and the uploaded public key do not match. | Upload the new certificate to the Zoho admin portal, and then save and activate the change. |
You are not a registered SAML user. Please register before using SAML authentication | The user does not belong to that particular organization. | The email address you have entered might not be registered under the specified Zoho Organization. |
Authentication failed | Your login at the Identity Provider has failed. |
|
Invalid SAML response received | Response format invalid. | IdP issue or the response is corrupted. |
Destination attribute is not present | The destination attribute in your SAML response does not match the ACS URL. | The destination attribute must be the same as ACS URL. |
Invalid subject confirmation data specified | SubjectConfirmationData is invalid if: It has a Recipient value that
does not match the current URL target where the response is being
validated. | Recheck your SAMLresponse and try again. |
Email address not valid | The email address or login name provided is not valid | Please specify a valid email address and make sure the NameID format is Email Address. |
No such organization | Your organization details don't exist at Zoho | Provide a valid organization ID or domain_name. You can see the
organization ID or domain_name in the downloaded metadata file at Zoho. |
SAML is not enabled. Please contact your administrator. | SAML is disabled in Zoho, or SAML was never configured for your organization. | Enable SAML at Zoho Accounts for your organization. |
SAML is not enabled for your account. Please sign-in using zoho credentials. | You are trying to use IdP-initiated flow. Your organization does not allow this. | Log in using Zoho credentials or contact your organization admin to grant access. |
Domain mismatch occurred. Please contact your administrator. | JIT is enabled for your organization. Domain is not registered at Zoho.
The domain present in the email received doesn't match with a registered
organization domain. | Make sure you are signing in using the right domain. |
User cannot provision users as limit has exceeded. Please contact your organization admin. | Users limit has been exceeded. | Contact Zoho Accounts support to increase count (limit). |
You are not a registered organization user. Please contact org admin to enable login | User is not present on our records. | Contact your organization administrator to add users under the organization. |
SAML configuration failed. Please try again. | This error occurs when there is an unexpected issue in Zoho Accounts. | |
Your request does not match with the SAML configuration in the identity provider | The issuer and ACS URL do not match with the one downloaded from your Zoho account. | Download the metadata file from the SAML authentication section of your Zoho account and upload it to your identity provider again. |
Organization does not exist. | The domain name/id in the ACS URL does not match with the one generated in your Zoho account. | Download the meta data file from the SAML authentication section of your Zoho account and upload it to your identity provider again |
SAML request is not received in the specified time range. Change the Time and Date settings of your IdP server to automatic or try again. | Your Identity Provider has set a specified time range for Zoho server to accept its SAML request. | Check the time and date settings on your machine. or Check your internet connection. The issue may arise due to network delays. |
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