Troubleshoot SAML related errors
Error Message | Reason | Solution |
Your organization has configured SAML authentication, please sign in via SAML credentials | You cannot sign in to your Zoho account via any linked account, if your organization has mandated you to sign in only through SAML SSO. |
|
Signature Validation failed | The private key used for signing the SAML Response at IdP and the uploaded public key do not match. | Upload the new certificate to the Zoho admin portal, and then save and activate the change. |
You are not a registered SAML user. Please register before using SAML authentication | The user does not belong to that particular organization. | The email address you have entered might not be registered under the specified Zoho Organization. |
Authentication failed | Your login at the Identity Provider has failed. |
|
Invalid SAML response received | Response format invalid. | IdP issue or the response is corrupted. |
Destination attribute is not present | The destination attribute in your SAML response does not match the ACS URL. | The destination attribute must be the same as ACS URL. |
Invalid subject confirmation data specified | SubjectConfirmationData is invalid if: It has a Recipient value that
does not match the current URL target where the response is being
validated. | Recheck your SAMLresponse and try again. |
Email address not valid | The email address or login name provided is not valid | Please specify a valid email address and make sure the NameID format is Email Address. |
No such organization | Your organization details don't exist at Zoho | Provide a valid organization ID or domain_name. You can see the
organization ID or domain_name in the downloaded metadata file at Zoho. |
SAML is not enabled. Please contact your administrator. | SAML is disabled in Zoho, or SAML was never configured for your organization. | Enable SAML at Zoho Accounts for your organization. |
SAML is not enabled for your account. Please sign-in using zoho credentials. | You are trying to use IdP-initiated flow. Your organization does not allow this. | Log in using Zoho credentials or contact your organization admin to grant access. |
Domain mismatch occurred. Please contact your administrator. | JIT is enabled for your organization. Domain is not registered at Zoho.
The domain present in the email received doesn't match with a registered
organization domain. | Make sure you are signing in using the right domain. |
User cannot provision users as limit has exceeded. Please contact your organization admin. | Users limit has been exceeded. | Contact Zoho Accounts support to increase count (limit). |
You are not a registered organization user. Please contact org admin to enable login | User is not present on our records. | Contact your organization administrator to add users under the organization. |
SAML configuration failed. Please try again. | This error occurs when there is an unexpected issue in Zoho Accounts. | |
Your request does not match with the SAML configuration in the identity provider | The issuer and ACS URL do not match with the one downloaded from your Zoho account. | Download the metadata file from the SAML authentication section of your Zoho account and upload it to your identity provider again. |
Organization does not exist. | The domain name/id in the ACS URL does not match with the one generated in your Zoho account. | Download the meta data file from the SAML authentication section of your Zoho account and upload it to your identity provider again |
SAML request is not received in the specified time range. Change the Time and Date settings of your IdP server to automatic or try again. | Your Identity Provider has set a specified time range for Zoho server to accept its SAML request. | Check the time and date settings on your machine. or Check your internet connection. The issue may arise due to network delays. |
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Troubleshoot Sign-in related error messages
Error When will this error occur? How to resolve This account cannot be found. Please use a different account or sign up for a new account. When your account is closed and the email address is no longer active with Zoho, or when you're trying to ...Troubleshoot Sign-up related error messages
Errors When this error occurs How to resolve An account already exists for this mobile number. Sign in or use a different mobile number to sign up. The mobile number you have entered is already registered with an existing Zoho account. If you ...Accessing Zoho via AWS using SAML
By configuring SAML-based SSO with AWS, you can let your users sign in to Zoho using their AWS credentials. Required items from AWS: You will need the following items from AWS to configure SAML in Zoho. You can follow the configuration steps to get ...Troubleshoot sign-in related issues
Please select the issue you have while signing in to your account: Getting an error when trying to sign in Having issues with multi-factor authentication (MFA) and couldn't access the account Having issues connecting to mail client Forgot the account ...Troubleshoot MFA related issues
Introduction If you have set up multi-factor authentication (MFA ) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access is ...
New to Zoho LandingPage?
Zoho LandingPage Resources