You need to refresh your OneAuth app to sign in to your account.
What happened?
If you recently changed your Zoho account password and cleared all your desktop and app sessions, you will be signed out from your Zoho account from all browsers and applications including Zoho OneAuth. However, because your device is not connected to the internet it is not reflected in the OneAuth app. This is why you are being asked to refresh the app to sign out from the app.
How to resolve this issue
To refresh the OneAuth app:
If you are using the old version
- Open OneAuth.
- Tap More.
- Tap Settings, then Refresh App.
If you are using version 2.0
- Open OneAuth. You will shown a message saying VERIFY YOUR PASSWORD.
- Click OK. You will be redirected to the sign-in page.
- Enter your username and new password to sign in and refresh.
How to prevent this in the future
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Zoho Sign Resources
Sign, Paperless!
Zoho SalesIQ Resources
Zoho TeamInbox Resources
Zoho DataPrep Resources
Design. Discuss. Deliver.
Related Articles
Restrict sign-in is enabled. Please disable it in your OneAuth app to sign in to your account.
What happened? If you've enabled the restrict sign-in attempts option for your Zoho account in the OneAuth app, you will not be able to sign in to your account. How to resolve this issue To disable Restricted Sign-in: Open your OneAuth app. Go to ...Set up OneAuth for your Zoho account
Info: This article explains the working of OneAuth and how you can set it up to secure your Zoho account. If you don't have a Zoho account, but want to secure your other non-Zoho accounts, check out OneAuth's OTP Authenticator. How OneAuth works Zoho ...What is "Restrict sign in"?
"Restrict sign in" is a feature which, when enabled, blocks all future sign-in attempts to your Zoho account. Use this feature if you suspect that your account has been compromised, or if you won't be accessing your account for an extended period. ...Troubleshoot sign-in related issues
Please select the issue you have while signing in to your account: Getting an error when trying to sign in Having issues with multi-factor authentication (MFA) and couldn't access the account Having issues connecting to mail client Forgot the account ...Getting started with OneAuth
What is OneAuth? OneAuth is a free industry-standard multi-factor authentication (MFA) app developed by Zoho for securing your Zoho accounts and social accounts such as Google, Facebook, and Twitter. Configuring MFA for your online accounts will ...