If your email
address has been changed in Google, Facebook, or Twitter and you have
linked it with your Zoho account, your email address will be
automatically updated in the Zoho servers. However, if
another Zoho account already exists with that new email address, your
sign-in attempt will fail.
Consider you have created a Zoho account that is linked with your facebook account which has the email address
. Now, you have changed your facebook email address to
. If there is no existing Zoho account with the email address
, your Zoho account will be automatically updated with this new email address. However, if there already exists a Zoho account with the email address
, then you will be shown this error, as two different Zoho accounts cannot have the same email address.
How to resolve this issue?
To resolve this issue, you need to choose
either one of the below options:
Change the email address of your Google, Facebook, or Twitter account.
Remove the email address
from your other Zoho account (i.e., the one that is causing the conflict), if you have access to it.
Close the other conflicting Zoho account.
However, if you wish to sign in with the old email address for your Zoho account (i.e., without updating your Zoho account with your new email address), then you can sign in with the following steps.
You will need access to the inbox of that email address.
Signing in with the federated account will still throw the error.
Go to the Zoho sign-in page.
Enter the email address, then click
NEXT. An OTP will be sent to the inbox of the email address.
Enter the OTP received, then click