The {zoho.com/zohomail.com} domain cannot be used to sign up. Please use a different email address. | Troubleshooting - Zoho Accounts

The {zoho.com/zohomail.com} domain cannot be used to sign up. Please use a different email address.

What happened?

You will get this error message if you try to sign up for a Zoho app with an email address using the domain name zoho.com or zohomail.com. This also applies to domains with other ccTLDs, such as zoho.eu/zohomail.eu, zoho.in/zohomail.in, and zoho.com.cn/zohomail.com.cn.

To sign up for a Zoho app, you need to provide an existing email address. Once you create an account, we will send an email to that address to verify and confirm your account. If you enter an email address that doesn't exist, an account will be created. However, as the account cannot be confirmed by email, it will be suspended subsequently.

If you enter a non-existent email address that has a domain name "zoho" or "zohomail", then you won't even be allowed to create an account. Instead you will be shown this error.

How to resolve this

If you want to create a Zoho account with an email address hosted in Zoho, you can sign up for Zoho Mail, then use that zohomail email address to sign up for other Zoho apps.
  1. If you want to create a new email address that is to be hosted in Zoho:
    1. Go to the Zoho Mail website.
    2. Select Personal Email in the sign-up area. If you are already signed in to a different Zoho account, sign out from that account and try.
    3. Enter the username for your email address. Your email address will be in the format username@domainname.
      Note: The domain name part of your email address will vary based on your IP location. For example, If you are in Australia, the domain name will be zohomail.com.au. To change your location and in turn the domain name, click Change Country above the SIGN UP FOR FREE button. This will also change where your data is stored.
    4. Enter the other required details, then click SIGN UP FOR FREE.
After creating your email address using Zoho Mail, use it to sign up for other Zoho apps.
  1. If you don't want to create a new email address, use a different email address that doesn't have the domain name "zoho" or "zohomail".

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