Troubleshoot Sign-up Error Messages | Troubleshoot - Zoho Accounts

Troubleshoot Sign-up related error messages


When this error occurs
How to resolve
An account already exists for this mobile number. Sign in or use a different mobile number to sign up.
The mobile number you have entered is already registered with an existing Zoho account.
If you remember the credentials for the account the mobile number is associated with, use them to sign in. If you don't remember, try resetting the password or write to us at to regain access.

If you still want to create a new account, try signing up with a different number. 

An account already exists for this email address. Sign in or use a different email address to sign up.
When your account is either deactivated by admin or unused for a long time.
Contact your super admin to find out why your account was deactivated.

Alternatively, you can contact for further clarification.
First Name/Last Name cannot have special characters.

Only letters, numbers, underscores (_), dots (.) are allowed in User Name.

User Name should not contain consecutive dots(.) or underscores(_).
Special characters are not allowed in the First Name and Last Name fields. 
Follow the default criteria for the Name fields.
  1. Special characters are not allowed.
  2. Only dot, underscore, and single quote are allowed.
  3. Numbers can be used with letters, but not alone.
  4. Only 100 characters are allowed.
  5. Script characters are not allowed. In other words, Characters that cause XSS (cross site scripting) are not allowed.
Password cannot be less than 8 characters.

Please choose a stronger password

Password should not contain login name or email id

The password you have entered does not satisfy the default password criteria. 
As per our default criteria, your password must contain: 
  1. At least 8 characters and a maximum of 250 characters
Additionally, your password cannot: 
  1. Contain phrases from your username or email address
  2. Be the same as your last 3 passwords
  3. Be a breached password, which we will check using the Troy Hunt breached password check.
Alternatively, your organization admin can enforce a password policy for your account. In that case, your password must fulfill the criteria mentioned in your password policy.
Password should contain at least {0} special characters.
The password you have entered does not satisfy your organization's password criteria. 
Ensure that your password contains the number of special characters as mentioned in the message.
Password cannot be more than {0} characters.
The password you have entered does not satisfy your organization's password criteria. 
Create a password with the number of characters as mentioned in the message.
Please enter a valid email address.
The email address you have entered is not a valid email address (i.e., not in the correct email address format.)
A valid email address must be in the following format:
The top-level domain ( i.e., last part after the DOT)
must also be valid
The domain cannot be used to sign up. Please use a different email address.
Your organization admin has restricted anyone from signing up directly using their domain name.
You can sign up with that domain only if an invitation is sent by your administration. Contact your administrator to send you an invitation from an organization to sign up.
Please read and accept the Terms of Service and Privacy Policy.
 You haven't agreed to the Terms of Service and Privacy policy by selecting the checkbox.
Select the checkbox to indicate that you have read and agreed to the terms presented in the Terms of Service and Privacy Policy agreement. 
Please select the country code.
The country code is left unselected when entering your mobile number.

Ensure that the correct country code is selected.
Wrong password confirmation.
You have entered an incorrect password in the "Confirm Password" field.
Ensure you enter the correct password in both password fields.
An error occurred. Please try again after some time.
This could be due to a server issue from our end.
Please reinitiate the sign-up and try again. If the issue persists, write to us at
We are unable to process your request. Please contact
When one or more entities such as IP address, email address, username, or mobile number used in the sign-up field has or have been marked as spam by our anti-spam team.
Write to to whitelist the entity marked as spam.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:



                            Zoho Marketing Automation

                              Zoho Sheet Resources


                                  Zoho Forms Resources

                                    Secure your business
                                    communication with Zoho Mail

                                    Mail on the move with
                                    Zoho Mail mobile application

                                      Stay on top of your schedule
                                      at all times

                                      Carry your calendar with you
                                      Anytime, anywhere

                                            Zoho Sign Resources

                                              Sign, Paperless!

                                              Sign and send business documents on the go!

                                              Get Started Now

                                                  Zoho SalesIQ Resources

                                                      Zoho TeamInbox Resources

                                                              Zoho DataPrep Resources

                                                                Zoho DataPrep Demo

                                                                Get a personalized demo or POC

                                                                REGISTER NOW

                                                                  Design. Discuss. Deliver.

                                                                  Create visually engaging stories with Zoho Show.

                                                                  Get Started Now

                                                                                          • Related Articles

                                                                                          • Troubleshoot Sign-in related error messages

                                                                                              Error When will this error occur? How to resolve       This account cannot be found. Please use a different account or sign up for a new account. When your account is closed and the email address is no longer active with Zoho, or when you're trying ...
                                                                                          • Troubleshoot SAML related errors

                                                                                            Error Message Reason Solution Your organization has configured SAML authentication, please sign in via SAML credentials You cannot sign in to your Zoho account via any linked account, if your organization has mandated you to sign in only through SAML ...
                                                                                          • Troubleshoot sign-in related issues

                                                                                            Please select the issue you have while signing in to your account: Getting an error when trying to sign in Having issues with multi-factor authentication (MFA) and couldn't access the account Having issues connecting to mail client Forgot the account ...
                                                                                          • Troubleshoot MFA related issues

                                                                                            Introduction If you have set up multi-factor authentication (MFA ) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access is ...
                                                                                          • Sign-in modes

                                                                                            Zoho offers various modes to sign in to your Zoho account, from the conventional method of signing in using only a password to the more secure method of signing in without using a password at all (passwordless sign-in). You can choose your preferred ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace



                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                              Zoho Show Resources