Troubleshoot Sign-up related error messages
| Errors | When this error occurs | How to resolve |
An account already exists for this mobile number. Sign in or use a different mobile number to sign up. | The mobile number you have entered is already registered with an existing Zoho account. | If you remember the credentials for the account the mobile number is associated with, use them to sign in. If you don't remember, try resetting the password or write to us at support@zohoaccounts.com to regain access. If you still want to create a new account, try signing up with a different number. |
An account already exists for this email address. Sign in or use a different email address to sign up. | When your account is either deactivated by admin or unused for a long time. | Contact your super admin to find out why your account was deactivated. |
First Name/Last Name cannot have special characters. Only letters, numbers, underscores (_), dots (.) are allowed in User Name. User Name should not contain consecutive dots(.) or underscores(_). | Special characters are not allowed in the First Name and Last Name fields. | Follow the default criteria for the Name fields.
|
Password cannot be less than 8 characters. Please choose a stronger password Password should not contain login name or email id Password should not contain continuous characters Password should not contain sequential characters | The password you have entered does not satisfy the default password criteria. | As per our default criteria, your password must contain:
Additionally, your password cannot:
Alternatively, your organization admin can enforce a password policy for your account. In that case, your password must fulfill the criteria mentioned in your password policy. |
Password should contain at least {0} special characters. | The password you have entered does not satisfy your organization's password criteria. | Ensure that your password contains the number of special characters as mentioned in the message. |
Password cannot be more than {0} characters. | The password you have entered does not satisfy your organization's password criteria. | Create a password with the number of characters as mentioned in the message. |
Please enter a valid email address. | The email address you have entered is not a valid email address (i.e., not in the correct email address format.) | The top-level domain ( i.e., last part after the DOT) must also be valid |
The domain cannot be used to sign up. Please use a different email address. | Your organization admin has restricted anyone from signing up directly using their domain name. | You can sign up with that domain only if an invitation is sent by your administration. Contact your administrator to send you an invitation from an organization to sign up. |
Please read and accept the Terms of Service and Privacy Policy. | You haven't agreed to the Terms of Service and Privacy policy by selecting the checkbox. | Select the checkbox to indicate that you have read and agreed to the terms presented in the Terms of Service and Privacy Policy agreement. |
Please select the country code. | The country code is left unselected when entering your mobile number. | Ensure that the correct country code is selected. |
Wrong password confirmation. | You have entered an incorrect password in the "Confirm Password" field. | Ensure you enter the correct password in both password fields. |
An error occurred. Please try again after some time. | This could be due to a server issue from our end. | Please reinitiate the sign-up and try again. If the issue persists, write to us at support@zohoaccounts.com. |
We are unable to process your request. Please contact support-as@zohocorp.com/support@zohoaccounts.com. | When one or more entities such as IP address, email address, username,
or mobile number used in the sign-up field has or have been marked as
spam by our anti-spam team. |
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Troubleshoot Sign-in related error messages
Error When will this error occur? How to resolve This account cannot be found. Please use a different account or sign up for a new account. When your account is closed and the email address is no longer active with Zoho, or when you're trying to ...Troubleshoot SAML related errors
Error Message Reason Solution Your organization has configured SAML authentication, please sign in via SAML credentials You cannot sign in to your Zoho account via any linked account, if your organization has mandated you to sign in only through SAML ...Troubleshoot sign-in related issues
Please select the issue you have while signing in to your account: Getting an error when trying to sign in Having issues with multi-factor authentication (MFA) and couldn't access the account Having issues connecting to mail client Forgot the account ...Sign-in modes
Zoho offers various modes to sign in to your Zoho account, from the conventional method of signing in using only a password to the more secure method of signing in without using a password at all (passwordless sign-in). You can choose your preferred ...Troubleshoot MFA related issues
Introduction If you have set up multi-factor authentication (MFA ) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access is ...
New to Zoho LandingPage?
Zoho LandingPage Resources