Prerequisites 

1. Your Zoho account must be an organization account and not a personal account. You can create an organization account by signing up for business applications like Zoho One, Zoho CRM, Zoho Mail, Zoho Docs, and Zoho Vault.
2. You must be an administrator in your organization. 

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You can manage your domains using Zoho Mail, Zoho One, Zoho Directory, and Zoho Accounts. 

However, the domain management capabilities differ among the above. The actions you can perform in Zoho Accounts, Zoho One, Zoho Directory, and Zoho Mail are summarized below:

Actions	Zoho Accounts	Zoho One/Zoho Directory	Zoho Mail
Add a new domain
Verify an added domain
Delete a domain	Only unverified domains can be deleted.
Configure MX records
Configure SPF
Configure DKIM

You can only add up to 30 domains per organization.

Manage your domains from Zoho One

1. Add and verify a domain
2. Delete a domain
   

Manage your domains from Zoho Directory

1. Add and verify a domain
2. Delete a domain
   

Manage your domains from Zoho Mail

1. Add a new domain
2. Verify an added domain
3. Delete a domain
   

Manage your domains from Zoho Accounts

You can only verify an added domain or delete an unverified domain from Zoho Accounts.

1. Sign in at accounts.zoho.com. 
   
2. Click Organization in the left menu, then click Domains. This page is only available for organization admins.
   
3. Hover over the domain you want to verify, then click Verify Now.
   
4. Choose any one of the three methods: TXT, CNAME, or HTML.
   
5. Follow the instructions, then click Verify. (For detailed instructions, refer below.)
   

1. Copy the values provided in the "Step 2" of the instructions shown.
   
2. Sign in to your domain host, go to the DNS settings page, then go to the DNS records page.
   
3. Locate the option to add TXT or CNAME record.
   
4. To add a TXT record:
   
1. In the Host / Alias / TXT field, enter '@' or leave it blank. (Note: If you are verifying a subdomain, enter the subdomain name.)
   
2. In the Value / Points to / Destination field, paste the copied hash code (from Zoho Accounts).
   
5. To add a CNAME record:
   
1. In the Host / Alias / CNAME field, paste the copied value from the Name field (in Zoho Accounts)
2. In the Value / Points to / Destination field, paste the copied value from the Values field (in Zoho Accounts).
   
6. Return to the domain verification page in Zoho Accounts, then click Verify.
   

1. Download the HTML file– zoho-domain-verification.html (in the "step 2" of the instructions shown).
   
2. Sign in to your domain's web host.
   
3. Access the root directory of your website. The root directory is the top-level folder where your website's files are stored, and it's usually named public_html, www, or wwwroot.
   
4. Upload the HTML file directly to the root directory, such that the file path is http://<your domain>/zoho-domain-verification.html.
   
5. Confirm that the file has been added by visiting http://<your domain>/zoho-domain-verification.html. You should be able to view a unique string of numbers.
   
6. Return to the domain verification page in Zoho Accounts, then click Verify.

Manage expired/about to expire domains

Sometimes the domain registrar might take one or more days to update the status to RDAP, So there might be a slight delay for the details to reflect in your Zoho account.

If your domain is expired:

If you haven't renewed your domain before the expiration date, it will be marked as an expired domain.

What should you do?

To keep the expired domain, you first need to renew it from your respective domain registrar, then re-verify it on your Zoho account. Expired or unverified domains will be removed permanently from Zoho account only after 90 days from marking them as expired or unverified. You need to renew and re-verify your domain within that period.

Do note that it is possible for other people to purchase your domain, once your grace period to renew your domain with the respective domain registrar is over. This grace period might vary from one domain registrar to another. Check with your domain registrar and renew as soon as possible to avoid losing your domain.