Manage your domains
Prerequisites
- Your Zoho account must be an organization account and not a personal account. You can create an organization account by signing up for business applications like Zoho One, Zoho CRM, Zoho Mail, Zoho Docs, and Zoho Vault.
- You must be an administrator in your organization.
You can manage your domains using Zoho Mail, Zoho One, Zoho Directory, and Zoho Accounts.
However, the domain management capabilities differ among the above. The actions you can perform in Zoho Accounts, Zoho One, Zoho Directory, and Zoho Mail are summarized below:
Actions | |||
Add a new domain | ❌ | ✅ | ✅ |
Verify an added domain | ✅ | ✅ | ✅ |
Delete a domain | Only unverified domains can be deleted. | ✅ | ✅ |
Configure MX records | ❌ | ❌ | ✅ |
Configure SPF | ❌ | ✅ | ✅ |
Configure DKIM | ❌ | ✅ | ✅ |
You can only add up to 30 domains per organization.
Manage your domains from Zoho One
Manage your domains from Zoho Directory
Manage your domains from Zoho Mail
Manage your domains from Zoho Accounts
You can only verify an added domain or delete an unverified domain from Zoho Accounts.
Verify an added domain:
- Sign in at accounts.zoho.com.
- Click Organization in the left menu, then click Domains. This page is only available for organization admins.
- Hover over the domain you want to verify, then click Verify Now.
- Choose any one of the three methods: TXT, CNAME, or HTML.
- Follow the instructions, then click Verify. (For detailed instructions, refer below.)
Domain verification (detail instructions)
To verify ownership by adding a TXT or CNAME record:
- Copy the values provided in the "Step 2" of the instructions shown.
- Sign in to your domain host, go to the DNS settings page, then go to the DNS records page.
- Locate the option to add TXT or CNAME record.
- To add a TXT record:
- In the Host / Alias / TXT field, enter '@' or leave it blank. (Note: If you are verifying a subdomain, enter the subdomain name.)
- In the Value / Points to / Destination field, paste the copied hash code (from Zoho Accounts).
- To add a CNAME record:
- In the Host / Alias / CNAME field, paste the copied value from the Name field (in Zoho Accounts)
- In the Value / Points to / Destination field, paste the copied value from the Values field (in Zoho Accounts).
- Return to the domain verification page in Zoho Accounts, then click Verify.
To verify ownership by uploading a HTML file to your website:
- Download the HTML file– zoho-domain-verification.html (in the "step 2" of the instructions shown).
- Sign in to your domain's web host.
- Access the root directory of your
website. The root directory is the top-level folder where your website's
files are stored, and it's usually named public_html, www, or wwwroot.
- Upload the HTML file directly to the root directory, such that the file path is http://<your domain>/zoho-domain-verification.html.
- Confirm that the file has been added by visiting http://<your domain>/zoho-domain-verification.html. You should be able to view a unique string of numbers.
- Return to the domain verification page in Zoho Accounts, then click Verify.
Unverified domain:
If you haven't verified your domain, it will be marked as unverified. Unverified domains will be automatically deleted from your Zoho account after 90 days, during the regular domain cleanup process.
So make sure to verify your domain after adding it to your Zoho account.
Delete an unverified domain:
- Sign in at accounts.zoho.com.
- Click Organization in the left menu, then click Domains. This page is only available for organization admins.
- Hover over the domain you want to delete, then click
.
- Click Delete.
.
Manage expired/about to expire domains
When you add a domain to your Zoho account, we'll keep track of that domain's expiration date and remind you to renew your domain 30 days beforehand. Once you renew your domain, it will automatically reflect in your Zoho account.
If you fail to renew your domain before the expiration date, your domain will be marked as unverified. Unverified domains need to be renewed, then re-verified to validate the ownership of the domain.
If your domain is about to expire:
Your domain will be marked as about to expire, if your domain is within the 30 days of expiration.
What should you do?
If you have enabled automatic renewal in your domain registrar, you can simply ignore this notification. If not, you need to renew your domain from your respective domain registrar. Once it is renewed, your domain registrar will update the status to the Registration Data Access Protocol (RDAP). We'll check with RDAP regarding your domain status everyday and it will be reflected in your Zoho account automatically.
If you fail to renew your domain before the expiration date, your domain will be marked as unverified. Unverified domains need to be renewed, then re-verified to validate the ownership of the domain.
If your domain is about to expire:
Your domain will be marked as about to expire, if your domain is within the 30 days of expiration.
What should you do?
If you have enabled automatic renewal in your domain registrar, you can simply ignore this notification. If not, you need to renew your domain from your respective domain registrar. Once it is renewed, your domain registrar will update the status to the Registration Data Access Protocol (RDAP). We'll check with RDAP regarding your domain status everyday and it will be reflected in your Zoho account automatically.
Sometimes the domain registrar might take one or more days to update the status to RDAP, So there might be a slight delay for the details to reflect in your Zoho account. Some domain registrar offer grace period to renew the domain beyond the expiry date. As these details are not accessible to Zoho, you will still be notified about domain renewal based on the data available from RDAP.
If your domain is expired:
If you haven't renewed your domain before the expiration date, it will be marked as an expired domain.
What should you do?
To keep the expired domain, you first need to renew it from your respective domain registrar, then re-verify it on your Zoho account. Expired domains will be removed permanently from Zoho account and all email addresses associated with the domains will be deleted along with their inbox after 90 days from marking them as expired. You need to renew and re-verify your domain within that period.
Do note that it is possible for other people to purchase your domain, once your grace period to renew your domain with the respective domain registrar is over. This grace period might vary from one domain registrar to another. Check with your domain registrar and renew as soon as possible to avoid losing your domain.
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