SAML - Overview

SAML - Overview

What is SAML?

SAML stands for Security Assertion Markup Language. It is an XML based open standard protocol used for Single Sign On (SSO). SAML lets users gain access to multiple applications without the need for entering credentials everytime.

What is Single Sign-on?

Before understanding what Single Sign-On (SSO) is, we must go through how traditional authentication works.
  1. A service will present the user with a login page where the user must submit a set of login credentials i.e., username and passwords. Some services might ask for more authentication information such as a one-time password.
  2. The credentials submitted by the user are validated against the ones present in the database at the service.
Traditional authentication is quite intuitive; everything is managed within the service, providing a simple way for users to authenticate. However, if a user needs to access multiple applications with a different set of login credentials for each application, it quickly turns cumbersome for the user. The user must remember multiple credentials and comply with different password policies.

Single Sign-On is a feature which lets you access Zoho as well as third-party applications with one user credential. Users aren't required to remember an array of usernames and passwords for each application they need access to. Zoho uses SAML to achieve SSO with third-party applications.

How does it work?

IdP initiated flow


  1. The user wants to access a Zoho service.
  2. The user logs in to their Identity Provider (IdP )and chooses the Zoho application.
  3. IdP will create a signed SAML assertion response, which is sent to the ACS (Assertion Consumer Service) URL endpoint at Zoho.
  4. Zoho will validate the SAML assertion response. Upon successful validation, the user will be granted access to any Zoho services they are authorized for.

SP initated flow


  1. The user wants to sign in to a Zoho service. 
  2. Zoho generates an SAML authentication request and sends it to IdP via HTTP-Redirect binding.
  3. IdP will authenticate the user and form a signed SAML assertion response, which is sent to the ACS URL endpoint at Zoho.
  4. Zoho will validate the SAML assertion response. If the user is authorized to use the Zoho service, they will be granted access.

Check out how to configure SAML in Zoho Accounts and use various IdP's such as Google, Okta, OneLogin, Microsoft Entra ID, Auth0, ADFS to access Zoho applications using SAML

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION





                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          CRM Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real Estate Kiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives Security & Compliance
                          Holiday Forms Google Forms alternative  GDPR
                          Form to PDF Jotform alternative HIPAA Forms
                          Email Forms
                          Encrypted Forms
                          Embeddable Forms
                          Secure Forms
                          Drag and Drop form builder
                          WCAG


                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • SAML terminology

                                                                                                                General terminology Single Sign-On (SSO) Single Sign-On (SSO) is the process of signing in to multiple services using a single set of credentials (as opposed to having separate credentials for different services). Using SSO, you can sign in to your ...
                                                                                                              • Troubleshoot SAML related errors

                                                                                                                Error Message Reason Solution Your organization has configured SAML authentication, please sign in via SAML credentials You cannot sign in to your Zoho account via any linked account, if your organization has mandated you to sign in only through SAML ...
                                                                                                              • Configure SAML in Zoho Accounts

                                                                                                                Note: If you want to configure SAML for Zoho One/ Zoho Directory, you can refer to their respective help documents: Zoho One | Zoho Directory To create a SAML connection between Zoho and your identity provider (IdP), you will need to provide some ...
                                                                                                              • Accessing Zoho via AWS using SAML

                                                                                                                By configuring SAML-based SSO with AWS, you can let your users sign in to Zoho using their AWS credentials. Required items from AWS: You will need the following items from AWS to configure SAML in Zoho. You can follow the configuration steps to get ...
                                                                                                              • Accessing Zoho via Google using SAML

                                                                                                                You can use Google as an identity provider (IdP) to access Zoho applications. Google IdP is a user management platform for Google Apps and services. Required items from Google You will need the following items from Google to configure SAML in Zoho. ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources