Important: If yours is an organization with multiple users present, refer to this help article for instructions. This article is applicable only to personal accounts and single-user organization accounts.

Things to know before

1. Closing account: When you close your account, all the data associated with your account will be deleted, as stated in our privacy policy. This includes the data present in the Zoho apps you use. This deletion is permanent and the data cannot be recovered.
   

1. Closing organization: If you're an organization administrator, you can either choose to close only the organization or close both the organization and your account. If you choose to close only the organization, all the data associated with your organization apps will be deleted. Your account will be converted into a personal account and you can continue to use your personal apps.
   

1. If you're an organization user, then you won't be able to close your account on your own. You need to contact your organization administrator to close it.
   

Initiate the closing process

1. Go to accounts.zoho.com.
   
2. Click Settings in the left menu, then click Close Account or Close Organization.
   
3. Read the overview of the steps shown. You will be taken through these steps one by one.
   
4. [If you're an organization admin] Choose whether to close just the organization or close both the organization and your account.
   
5. Click Proceed.
   

Note: Once you've initiated the process, it is not necessary to complete all the steps at once. If you're unable to complete a specific step at the moment, you're allowed to come back after a short time and resume where you left off.

Complete the required steps

1. If you're a personal user or an organization admin.
   
2. If you have paid subscriptions or not.
   
3. If you have domains added in your organization or not.
   
4. If you're using specific apps.
   

1. Go through your used apps
   
2. Cancel paid subscriptions
   
3. Delete added domains
   
4. App-specific organizations
   
5. Close account/organization
   

Go through your used apps

Cancel paid subscriptions

1. Click Go to Zoho Store on the top-right. In Zoho Store, all your paid apps will be listed under Subscribed Services.
   
2. Cancel each of your subscriptions one by one. The actual steps may differ from app to app. Refer to the apps' documentation for them. The generic steps to cancel are as follows:
   
1. Click on the app subscription you want to cancel.
   
2. Click Change Plan.
   
3. There will be an option to downgrade to free plan or cancel the subscription. Select it.
   
4. If you're asked the reason for cancellation, enter your reason, then continue.
   
3. After canceling all your subscriptions, return to the Paid Subscriptions page in Zoho Accounts.
   
4. Click Refresh in the top-right.
   
5. Click Next.
   

Note:

1. You can use the above steps to cancel your paid subscriptions only if your payment mode is online. If your payment mode is offline, either contact your account manager (at sales@zohocorp.com) to cancel it, or move to online payment mode.
   
2. If you have subscribed to a Zoho app from a mobile app store, you can't cancel the subscription from Zoho Store. You need to go to the app store to cancel it.
   

Delete added domains

1. Click Go to mail settings next to the domain. You will be taken to the Zoho Mail Admin Console.
   
2. Delete the domain in the Admin Console (For steps, refer to this help article).
   
3. After deleting, return to the Added Domains page in Zoho Accounts.
   
4. Click Refresh in the top-right corner.
   
5. Click Next.
   

App-specific organizations

1. Zoho One
   
2. Zoho Directory
   
3. Zoho People Plus
   

Note: Certain apps you use that are not shown in this page may not get deleted; and the users present in those apps might still be able to access the app even after you close your account/organization. To make sure those apps get deleted, go to the app, remove all users from it, then return here (i.e., accounts.zoho.com) and restart the closing process from the beginning.

Close your account/organization

1. Select a reason for closing your account/organization.
   
2. Enter any feedback you may have in the Feedback field.
   
3. Select the checkbox to give your consent that you understand your data will be deleted as per our privacy policy and that you agree to it.
   
4. Click Close Account or Close Organization & Account.