Datacenter Migration | Zoho Accounts

Data center migration

What is DC migration?

In Zoho, we use data centers (DC) to store the data associated with the users' accounts. All the data of a user's account, along with the data associated with the apps they use, will be stored in one of our data centers. For users who sign up themselves, their account will be stored depending on the user's location (will be detected automatically using their IP address). For users who sign up through an organization invite or get added to an organization in any way, their accounts will be stored in the data center where the organization is present.

There are some scenarios, where you may want to migrate your personal account or the entire organization (if you are the admin) from your current DC to another DC. In such cases, we will migrate your data from your current DC to the required DC upon request.

How to request for DC migration?

To migrate your accounts to a new DC, you will need to send an email to migrations@zohoaccounts.com mentioning your requirements.

A user's eligibility to request for migration is given below:

User type
What they can request for
Personal Zoho account user
  1. Account data of the user.
  2. The data associated with the Zoho apps in which they are present as admin.
Organization user
  • Cannot migrate any data
Organization owner
  1. Account data of all the users present in the organization.
  2. The data associated with the Zoho apps in which they are present as admin.

Account cleanup after migration

After the migration process is completed, we will proceed with the Account Cleanup process.

Right after migration is completed, your old account (in previous DC) will be deactivated. 14 days after your old account is deactivated, we reserve the right to close your old account and delete all the data associated with that account.

During this 14-day period, if you find that some data is not migrated, we will activate and give access to your old account upon request, and you can export the missing data manually. We will also put the cleanup process on hold, until we receive confirmation from your end that there is no more missing data.

Payment changes after migration

After the migration process is complete, your current currency will not be accepted for payment. You need to pay using the currency applicable to the newly migrated data centre region.

Also, depending on the new data centre region, the pricing of your subscriptions might change due to the change in the taxation of that region.

DC migration process

A. Upon receiving your migration request, our migration team will:
  1. Gather the required details from you (such as the apps you use, the subscriptions you have, and so on).
  2. Analyze the gathered details and requirements, then communicate with you regarding the migration feasibility and the limitations, if any. (Note: Some Zoho apps don't support migration currently, and it will be communicated in this stage)
  3. Get confirmation from you to proceed with the migration.
  4. Initiate migration after confirmation.
Note:
  1. Some Zoho apps don't support migration currently. But if an unsupported app has provision to export data manually, you can export the required data from that app prior to migration. All such details will be communicated by our migration team.
  2. Once migration is initiated, you should not access your apps and no new data should be added. If any new data is added, it will not be migrated. You will only be able to migrate it to a new account if the app (to which you have added new data) has provision to manually export data.

B. After migration is initiated:
  1. All the data associated with your account and the apps you use will be exported from your current DC, then will get imported to a new account in the required DC.
  2. After import, we will ask you to check if all the required data is imported to the account that is created in the new DC.
  3. Once confirmation is received that all the data is imported, we will complete the migration process. Note that if confirmation is not received from your end after we follow up (i.e., two weeks after migration), we will revert the migration changes.
C. After migration is completed:
  1. Your account in the previous DC will be deactivated and you will not be able to access that account (unless there was an issue with the migration and further export is needed).
  2. Your account and all the associated service data present in the previous DC will be deleted after 14 days. Learn more

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