To disable/re-enable MFA for your organization users, we recommend using Zoho Directory. It allows you manage your users across multiple Zoho apps from a single place.
Refer to instructions below
However, if you have enforced MFA from other apps such as Zoho One, Zoho Mail, Zoho Cliq, or Zoho Vault, you can disable/re-enable MFA using them as well. The relevant help articles for these apps are listed below:
Disable MFA using Zoho Directory
Prerequisites
- Administrative privileges in your organization.
- A Zoho Directory account. You can sign up for free.
- The apps (the user is part of) added to Zoho Directory. To add an app:
- Go to Zoho Directory, then click Admin Panel.
- Click Apps in the left menu, then click Add Application.
- Search and find the app, then click Add.
- The existing accounts and users in the app will be shown. Select the account, click Next, then click Yes, Add.
- Go to Zoho Directory, then click Admin Panel.
- Click Users in the left menu, thenIf you’re select the checkbox next to the user.
- Click Disable MFA at the top.
- Enter your password, then click Disable.
You can't re-enable MFA for these users. They will have to re-enable it themselves from
accounts.zoho.comFor users who are enforced to use MFA
- Go to Zoho Directory, then click Admin Panel.
- Click Users in the left menu, then click on the user.
- Go to the Security Policies tab, then use the toggle to disable/re-enable MFA.