Backup and restore 2FA accounts - Zoho OneAuth

Backup and restore 2FA accounts

Zoho OneAuth lets you securely back up your 2FA accounts to the Zoho Cloud and restore them on new devices using a passphrase. This ensures continued access to your 2FA accounts if you lose access to OneAuth or change your device.

Backup 2FA accounts

To back up your 2FA accounts, make sure you are signed in to the OneAuth app. A passphrase is required to back up and restore your 2FA accounts.
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2FA accounts added in Guest mode are not backed up or synced to the cloud. To enable backup, go to the Upgrade tab, sign in with your Zoho account, and set up a passphrase.

Set up passphrase

A passphrase is a unique password used to encrypt your 2FA accounts before they are stored in the Zoho cloud. You must enter the passphrase to restore your 2FA accounts on a new device. The same passphrase can also be used to recover your OneAuth account.

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Zoho stores only the encrypted data, not the passphrase. If you forget the passphrase, you will not be able to restore your 2FA accounts.
  1. Open the OneAuth app.
  2. Go to the Authenticator tab and tap Back up Secrets.
  3. Tap SET UP.
  4. Enter the passphrase and re-enter it to confirm. The passphrase must contain at least 8 characters.
  5. Read and acknowledge the checkbox to continue.
  6. Tap Set Passphrase.
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To change or reset the passphrase, refer to Manage Passphrase.

Backup 2FA accounts manually

After setting up a passphrase, your 2FA accounts are backed up automatically at regular intervals. Any newly added 2FA accounts are also backed up automatically.
To back up manually:
  1. Android, iOS, iPad - Pull down from the top of the Authenticator tab.
  2. Mac - Press cmd + R.
  3. Windows - Click the Refresh button in the Authenticator tab.
  4. Tablet - Tap the Refresh icon in the Authenticator tab.

Restore 2FA accounts

You can restore previously backed-up 2FA accounts on a new device using your passphrase.
  1. Install OneAuth and sign in using your Zoho account.
    1. If you are already signed in, reopen the app or go to Settings and tap Refresh App.
  2. Go to the Authenticator tab.
  3. Tap Restore Secrets.
  4. Enter the passphrase when prompted.
  5. Tap RESTORE.