Secure Zoho account with MFA - Use alternate sign-in modes | OneAuth

Use Alternate Sign-in Modes

If you're facing network issues that prevent you from receiving push notifications or scanning a QR code, OneAuth offers alternative sign-in methods. You can still verify your identity using time-based OTP (TOTP) or by scanning the MFA or Smart Sign-in QR code (Scan any QR).

When your preferred sign-in method doesn't work

  1. Go to accounts.zoho.com
  2. Enter your email address, then click Next.
  3. Enter your password, then click Next.
    If you've enabled passwordless sign-in for your Zoho account, you'll be taken directly to the MFA verification page after entering your email address.
  4. On the MFA verification page, click Sign in another way at the bottom.


  5. Choose an alternate verification option.
    Based on your preferred sign-in mode, you may see either TOTP verification, QR code verification, or both.
    1. If you choose Offline TOTP verification, enter the OTP displayed in your OneAuth app and click Verify
      To view your TOTP in OneAuth:
      a. Open the OneAuth app on your device.
      b. In the MFA tab, tap Sign in another way.
      c. Note down the time-based OTP (TOTP) displayed and enter it in the verification page.

    2. If you choose Scan QR verification, click the text to display the QR code.
      To scan the QR code using OneAuth:
      a. Open the OneAuth app on your device.
      b. In the MFA tab, tap Sign in another way.
      c. Tap Scan QR instead to scan the QR code displayed on your screen.
          Alternatively, on the latest versions of OneAuth for Android and iOS, tap Scan any QR in the MFA tab
          to scan the code.


Still unable to verify? Try this

  1. Successful authentication depends on your device's time. Make sure it's set to automatic in your device's Date & Time settings.
  2. If the issue persists, contact Zoho Support for assistance.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media

                                                              Use cases

                                                              Make the most of Zoho Desk with the use cases.

                                                               
                                                                

                                                              eBooks

                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                               
                                                                

                                                              Videos

                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                               
                                                                

                                                              Webinar

                                                              Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                               
                                                                
                                                              • Desk Community Learning Series


                                                              • Meetups


                                                              • Ask the Experts


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner

                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Set up OneAuth for your Zoho account

                                                                                                                          Info: This article explains the working of OneAuth and how you can set it up to secure your Zoho account. If you don't have a Zoho account, but want to secure your other non-Zoho accounts, check out OneAuth's OTP Authenticator. How OneAuth works Zoho ...
                                                                                                                        • Recover OneAuth account

                                                                                                                          Zoho OneAuth offers a secure way to sign in to your Zoho account and other 2FA supported online accounts. However, there may be instances where you could get locked out of your OneAuth account, such as: You uninstalled OneAuth from your device ...
                                                                                                                        • Smart Sign-in using OneAuth

                                                                                                                          Smart Sign-in is a secure and seamless way to sign in to your Zoho account by scanning a QR code using Zoho's Authenticator app, OneAuth. You need not type in your username or password manually. Prerequisites You need OneAuth installed on your mobile ...
                                                                                                                        • Stuck in a loop. OneAuth asks for sign-in approval from OneAuth itself.

                                                                                                                          What happened? OneAuth becomes the gateway to access your account if you haven't configured any other MFA modes, such as SMS-based OTP, Time-based OTP, or YubiKey. Hence, this issue may arise when you reinstall the OneAuth app on your device and try ...
                                                                                                                        • Set up MFA for Zoho account

                                                                                                                          Info: This article explains the working of OneAuth and how you can set it up to secure your Zoho account. If you don't have a Zoho account, but want to secure your other non-Zoho accounts, check out OneAuth's OTP Authenticator. How OneAuth works Zoho ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources