Recover Your OneAuth | OneAuth

Recover your OneAuth

OneAuth provides a secure and seamless way to sign in to your Zoho account. However, losing access to Zoho OneAuth can get you locked out of your account, unless you have configured at least one recovery mode of Zoho OneAuth.

We recommend that you configure the recovery modes, so that you can recover OneAuth in the following scenarios:
  1. You uninstalled OneAuth from your device without disabling MFA
  2. You have factory-reset your device that has OneAuth installed
  3. You have lost your device that has OneAuth installed
Lost access to Zoho OneAuth? ----> Use recovery mode ----> Recover OneAuth ----> Regain access to Zoho

Ways to recover OneAuth

There are three recovery modes available for OneAuth:

Recovery mode
Steps to set up/use
Passphrase

Passphrase is a unique password you can set specifically for your OneAuth app. It can be used to recover OneAuth if you lose access to your device or uninstalled the app by accident. (Passphrase is also used to backup and sync your OTP secrets with your Zoho account.)
To set up passphrase:
  1. Open OneAuth.
  2. Go to the Settings tab at the bottom.
  3. Tap Recovery, then tap Add under Passphrase.
  4. Enter your passphrase, then tap Next.
  5. Confirm your passphrase, then tap Done.
Backup verification codes

Backup verification codes are a set of five 12-digit codes that you can use to recover your account if you lose access to OneAuth. Each backup code can be used once to recover your account. If you have used up all your codes, you can generate new codes for your account.

To generate backup codes:
  1. Open OneAuth.
  2. Go to the Settings tab at the bottom.
  3. Tap Recovery, then tap Generate under Backup verification codes.
  4. Tap PROCEED. If you have previously generated backup codes, they will be deleted. A set of 5 new backup codes will be displayed.
  5. Save those codes securely. You can take a screenshot of the codes or tap Share to copy the codes.

  You can also use security key or OTP authenticator to recover your OneAuth if configured.

How to recover OneAuth using the above recovery modes

Using passphrase or backup verification codes

The steps to recover OneAuth using passphrase/backup codes differ based on whether you are using password-based sign-in or passwordless sign-in. Follow the steps based on your sign-in mode to recover OneAuth.
  1. If you are using password-based sign-in
    1. Download and install OneAuth.
    2. Tap Sign in.
    3. Enter your username and password, then tap SIGN IN. (or go through with your federated sign-in/SAML-based SSO option.)
    4. Tap Sign in another way.
    5. If you haven't configured an alternate MFA mode, tap Can't access your mobile device?. If you have configured one, tap Problem signing in?, then tap Can't access your mobile device.
    6. Do one of the following:
      1. To use passphrase, tap Sign in using passphrase.
      2. To use backup code, tap Use backup verification code.
    7. Enter the passphrase/backup code.
    8. Tap VERIFY to sign in to OneAuth.
  1. If you are using passwordless sign-in
    1. Download and install OneAuth.
    2. Tap Sign in.
    3. Enter your username, then tap NEXT.
    4. Tap Sign in another way.
    5. Tap Problem signing in?.
    6. Verify yourself using one of the sign-in modes available to you.
    7. Do one of the following:
      1. To use passphrase, tap Sign in using passphrase.
      2. To use backup code, tap Use backup verification code.
    8. Enter the passphrase/backup code.
    9. Tap VERIFY to sign in to OneAuth.

Using backup mobile number

SMS-based OTP is not available for new users due to the security threats associated with it. It is highly recommended for users who have configured SMS-based OTP to use alternate modes of recovery, as this feature will be deprecated soon.

The steps to recover OneAuth using backup mobile number differ based on whether you are using password-based sign-in or passwordless sign-in. Follow the steps based on your sign-in mode to recover OneAuth. 
  1. If you are using password-based sign-in
    1. Download and install the OneAuth app.
    2. Tap Sign in.
    3. Enter your username and password, then tap SIGN IN. (or go through with your federated sign-in/SAML-based SSO option.
    4. Tap Sign in another way.
    5. Tap Problem signing in?.
    6. Tap SMS Verification. An OTP will be sent to your backup mobile number.
    7. Enter the OTP received, then tap VERIFY.
  1. If you are using passwordless sign-in
    1. Download and install the OneAuth app.
    2. Tap Sign in.
    3. Enter your username, then tap NEXT.
    4. Tap Sign in another way.
    5. Tap Problem signing in?.
    6. Verify yourself using one of the sign-in modes available to you.
    7. Tap SMS Verification. An OTP will be sent to your backup mobile number.
    8. Enter the OTP received, then tap VERIFY.

What to do if you are locked out and don't have any recovery mode configured

Write to our support team at support@zohoaccounts.com. We will help you in recovering your Zoho account.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION





                              Quick Links Workflow Automation Data Collection
                              Web Forms Enterprise Begin Data Collection
                              Interactive Forms Workplace Data Collection App
                              CRM Forms Customer Service Accessible Forms
                              Digital Forms Marketing Forms for Small Business
                              HTML Forms Education Forms for Enterprise
                              Contact Forms E-commerce Forms for any business
                              Lead Generation Forms Healthcare Forms for Startups
                              Wordpress Forms Customer onboarding Order Forms for Small Business
                              No Code Forms Construction RSVP tool for holidays
                              Free Forms Travel
                              Prefill Forms Non-Profit

                              Intake Forms Legal
                              Mobile App
                              Form Designer HR
                              Mobile Forms
                              Card Forms Food Offline Forms
                              Assign Forms Photography
                              Mobile Forms Features
                              Translate Forms Real Estate Kiosk in Mobile Forms
                              Electronic Forms Banking 
                              Notification Emails for Forms Alternatives Security & Compliance
                              Holiday Forms Google Forms alternative  GDPR
                              Form to PDF Jotform alternative HIPAA Forms
                              Email Forms
                              Encrypted Forms
                              Embeddable Forms
                              Secure Forms
                              Drag & drop form builder
                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now




                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Recover OneAuth account

                                                                                                                          Zoho OneAuth offers a secure way to sign in to your Zoho account and other 2FA supported online accounts. However, there may be instances where you could get locked out of your OneAuth account, such as: You uninstalled OneAuth from your device ...
                                                                                                                        • How to recover OneAuth via backup numbers

                                                                                                                          Download and install the OneAuth app. Tap Problem Signing in?. Select one of the modes listed on the web page to verify yourself, then tap SMS Verification. Enter the one-time password you received on your mobile number. Tap SIGN IN.
                                                                                                                        • Backup Verification codes

                                                                                                                          What are backup verification codes? Backup verification codes are a set of 12-digit codes that you can use to recover your Zoho account if you lose access to your MFA device or have issues signing in using MFA. These codes can be generated from ...
                                                                                                                        • How to recover OneAuth via passphrase

                                                                                                                          Download and install the OneAuth app. Tap SIGN IN. Enter your credentials, then tap Next. Tap Problem Signing in?, then select one of the modes listed on the web page to verify yourself. Tap Sign in using Passphrase. You will see this option only if ...
                                                                                                                        • OneAuth asks verification codes from OneAuth while signing in

                                                                                                                          This happens when you've have uninstalled the OneAuth app without disabling MFA for your Zoho account previously. Since MFA is still enabled for your account whenever you reinstall the app and try to sign in to your Zoho account, it will ask ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources