Recover your OneAuth
- You uninstalled OneAuth from your device without disabling MFA
- You have factory-reset your device that has OneAuth installed
- You have lost your device that has OneAuth installed
Ways to recover OneAuth
Recovery mode | Steps to set up/use |
Passphrase Passphrase is a unique password you can set specifically for your OneAuth app. It can be used to recover OneAuth if you lose access to your device or uninstalled the app by accident. (Passphrase is also used to backup and sync your OTP secrets with your Zoho account.) | To set up passphrase:
|
Backup verification codes Backup verification codes are a set of five 12-digit codes that you can use to recover your account if you lose access to OneAuth. Each backup code can be used once to recover your account. If you have used up all your codes, you can generate new codes for your account. | To generate backup codes:
|
Backup mobile numbers You can add a mobile number as a backup mobile number in OneAuth. If you ever lose access to OneAuth, you can recover it by verifying using a OTP sent to this backup number. You can even add multiple mobile numbers. | To set up backup mobile number:
|
How to recover OneAuth using the above recovery modes
Using passphrase or backup verification codes
- If you are using password-based sign-in
- Download and install OneAuth.
- Tap Sign in.
- Enter your username and password, then tap SIGN IN. (or go through with your federated sign-in/SAML-based SSO option.)
- Tap Sign in another way.
- If you haven't configured an alternate MFA mode, tap Can't access your mobile device?. If you have configured one, tap Problem signing in?, then tap Can't access your mobile device.
- Do one of the following:
- To use passphrase, tap Sign in using passphrase.
- To use backup code, tap Use backup verification code.
- Enter the passphrase/backup code.
- Tap VERIFY to sign in to OneAuth.
- If you are using passwordless sign-in
- Download and install OneAuth.
- Tap Sign in.
- Enter your username, then tap NEXT.
- Tap Sign in another way.
- Tap Problem signing in?.
- Verify yourself using one of the sign-in modes available to you.
- Do one of the following:
- To use passphrase, tap Sign in using passphrase.
- To use backup code, tap Use backup verification code.
- Enter the passphrase/backup code.
- Tap VERIFY to sign in to OneAuth.
Using backup mobile number
- If you are using password-based sign-in
- Download and install the OneAuth app.
- Tap Sign in.
- Enter your username and password, then tap SIGN IN. (or go through with your federated sign-in/SAML-based SSO option.
- Tap Sign in another way.
- Tap Problem signing in?.
- Tap SMS Verification. An OTP will be sent to your backup mobile number.
- Enter the OTP received, then tap VERIFY.
- If you are using passwordless sign-in
- Download and install the OneAuth app.
- Tap Sign in.
- Enter your username, then tap NEXT.
- Tap Sign in another way.
- Tap Problem signing in?.
- Verify yourself using one of the sign-in modes available to you.
- Tap SMS Verification. An OTP will be sent to your backup mobile number.
- Enter the OTP received, then tap VERIFY.
What to do if you are locked out and don't have any recovery mode configured
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us: support@zohoforms.com
|
Quick Links |
Workflow Automation |
Data Collection |
|
|
||
|
Form Templates |
||
|
|
||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Zoho DataPrep Resources
Design. Discuss. Deliver.
Related Articles
Recover OneAuth account
OneAuth provides a secure and seamless way to sign in to your Zoho account. However, losing access to Zoho OneAuth can get you locked out of your account, unless you have configured at least one recovery mode of Zoho OneAuth. We recommend that you ...How to recover OneAuth via Backup verification codes
Download and install the OneAuth app. Tap SIGN IN. Enter your credentials and tap Next. Tap Problem Signing in?, then select one of the modes listed on the web page to verify yourself. Tap Use Backup Verification Codes. Enter the backup verification ...How to recover OneAuth via backup numbers
Download and install the OneAuth app. Tap Problem Signing in?. Select one of the modes listed on the web page to verify yourself, then tap SMS Verification. Enter the one-time password you received on your mobile number. Tap SIGN IN.Backup Verification codes
What are backup verification codes? Backup verification codes are a set of 12-digit codes that you can use to recover your Zoho account if you lose access to your MFA device or have issues signing in using MFA. These codes can be generated from ...OneAuth asks verification codes from OneAuth while signing in
This happens when you've have uninstalled the OneAuth app without disabling MFA for your Zoho account previously. Since MFA is still enabled for your account whenever you reinstall the app and try to sign in to your Zoho account, it will ask ...