Recover Your OneAuth | OneAuth

Recover your OneAuth

If you have uninstalled or deleted the OneAuth app, you can restore your account by following OneAuth's recovery process.

Passphrase

A passphrase is a backup password you can set up to regain access to the OneAuth app when you are reinstalling it in your device. It eliminates the need for backup verification codes to recover the app.

How to set up a passphrase for your OneAuth app

  1. Open OneAuth app.
  2. Tap  in the bottom right corner of the homepage.
  3. Tap Recovery , then Add under Passphrase
  4. Enter your passphrase, then tap  Next .
  5. Confirm your passphrase, then tap Done .

How to recover OneAuth via passphrase 

  1. Download and install the OneAuth app.
  2. Tap SIGN IN.
  3. Enter your credentials, then tap Next.
  4. Tap Problem Signing in?, then select one of the modes listed on the web page to verify yourself.
    If you've already configured OneAuth as MFA mode for your Zoho account, you need to click Sign in another way to reach the above step
  5. Tap Sign in using Passphrase.
  6. Enter your passphrase, then click Verify.

Backup numbers

Use backup numbers to send a one-time password to your mobile number to recover or install the OneAuth app on new devices.

How to set up backup numbers for your OneAuth

  1. Open OneAuth.
  2. Tap  in bottom right corner of the homepage.
  3. Tap Recovery, then tap Add number  under Backup mobile number.
  4. Enter your backup mobile number, then tap  Next.
  5. Enter the one-time password sent to your mobile number, then tap Submit.

How to recover OneAuth via backup numbers

  1. Download and install the OneAuth app.
  2. Tap Problem Signing in?
  3. Select one of the modes listed on the web page to verify yourself, then tap SMS Verification.
  4. Enter the one-time password you received to your mobile number.
  5. Tap SIGN IN.

Backup verification codes

Backup verification codes are a set of 12 digit codes that can be used to recover both your Zoho account and the OneAuth app. The codes can be generated from your Zoho account under Multi-Factor Authentication.

How to recover OneAuth via backup codes 

  1. Download and install the OneAuth app.
  2. Tap SIGN IN.
  3. Enter your credentials and tap Next.
  4. Tap Problem Signing in? , then select one of the modes listed on the web page to verify yourself.
  5. Tap Use Backup Verification Codes.
  6. Enter the backup verification codes, then click Verify.

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