Passkey | Sign-in - Zoho Accounts

Sign in using passkey

What is a passkey

A passkey is a credential similar to a password that you can use to sign in to your account. However, you don't have to set a passkey manually and remember it. Your mobile device will take care of generating the passkey, storing it securely, and providing it on the sign-in page whenever you want to sign in.

It is based on the FIDO multi-device credentials technology and essentially aims to replace traditional passwords altogether. At Zoho, we've also implemented this technology and offer you the option to secure your account using a passkey.

How passkey works

To use a passkey to sign in to Zoho, you will need to first generate a passkey for your Zoho account from Zoho OneAuth or from accounts.zoho.com. The generated passkey will be stored and synced on your device. On Apple devices, it will be stored in the Apple ID's iCloud Keychain. On Android devices, it will be stored in Google Password Manager.

Info: If you're using multiple Apple devices, the generated passkey will be synced in all the devices that are signed-in with the same Apple ID. For example, consider you've an iPhone and Macbook signed-in with the same Apple ID. If you generate passkey from your iPhone, it will be synced with your Macbook as well.

Passkey authentication additionally uses your device's screen lock to verify your identity. Hence, one must physically have the device (where the passkey is stored), and know the device's screen lock to sign in.

How to set up passkey

Set up from Web (accounts.zoho.com)

Supported devices:
  1. Apple devices with iOS 16 or later, iPadOS 16 or later.
  2. Android devices with OS version 9 or later.
Requirements:

Supported browsers
Supported versions
  Chrome
108 and above
  Edge
108 and above
  Safari
16.1 and above
  Opera
97 and above

  1. Bluetooth and Internet must be turned ON in both devices.
  2. Screen lock must be enabled on your mobile device.
  3. On Apple devices, Apple ID Keychain must be enabled. Step to enable
Steps to set up passkey:
  1. Sign in at accounts.zoho.com.
  2. Click Multi-Factor Authentication in the left menu.
  3. Click Set up Now under Passkey.
  4. Enter a name for passkey to identify it, then click Next.
  5. When prompted how you want to create passkey, click A different device.
  6. Scan the QR code using your mobile device's camera.
  7. Your device will prompt you with a setup flow. Follow the instructions to generate passkey.

    Web UI interface showing where to set up passkey

Set up from Zoho OneAuth

Supported devices:
  1. Apple devices with iOS 16 or later, iPadOS 16 or later, macOS Ventura.
Requirements:
  1. The internet must be turned ON.
  2. Screen lock must be enabled.
  3. Apple ID Keychain must be enabled. Step to enable
Steps to set up passkey:
  1. Open Zoho OneAuth on your mobile device.
  2. Make sure your Zoho account is signed-in.
  3. Go to Settings, then tap Passkey.
  4. Tap Generate Passkey.
  5. Your device will prompt you with a setup flow. Follow the instructions to generate passkey.

    OneAuth UI interface showing where to set up passkey

How to sign in using passkey

Note: If you're unable to sign in using passkey (or) don't have access to a passkey-synced device, you can use your other sign-in options.

Sign in on a device where passkey is synced

  1. Go to the Zoho sign-in page.
  2. Enter your username, then click Next.
  3. When prompted, verify using your device's screen lock. Once verified, you will be signed in.

Sign in on device where passkey is not synced

  1. Make sure Bluetooth is enabled both on the mobile device where the passkey is synced, and on the device where you're signing in.
  2. Go to the Zoho sign-in page.
  3. Enter your username, then click Next.
  4. A prompt will appear how you want to authenticate. Select the option Passkey from nearby device/A different device.
  5. Scan the QR code using your mobile device's camera.
  6. When prompted, verify using your device's screen lock. Once verified, you will be signed in.


Troubleshooting

  1. Passkey sign-in failed on Mac.

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