Possible Reasons
|
Solution
|
You are using an outdated version of OneAuth.
|
Update to v3.1 or higher.
|
For versions that use 'Smart sign-in' instead of 'Scan any QR'
|
|
Your organization has enforced custom SSO authentication (SAML, JWT, or federated sign-in), which disables Smart Sign-in.
|
Contact your administrator for clarification.
|
Restrict Sign-in is enabled for your account.
|
Disable it to use Smart Sign-in.
|
Possible Reasons | Solution |
Your organization has enforced other MFA modes (such as SMS based OTP, Security Key, or 2FA Authenticator) and has not included OneAuth as an allowed mode. | Your organization needs to allow OneAuth as an MFA mode for you to use Smart Sign-in. Contact your administrator for further clarification. |
Your account is MFA-enabled, but this device is not an MFA-enabled device for your account. | If you don’t have access to your OneAuth MFA-enabled Primary device, you can set another signed-in mobile device as your primary or secondary MFA device in OneAuth.
If both primary and secondary devices are inaccessible, repeat this process on another signed-in device to use Smart sign-in. |
IP restriction is enabled, and you are trying to sign in from a different IP address than configured. | Sign in from the allowed IP address or disable the restriction. For organizational restrictions, contact your administrator. |
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.