Smart Sign-in using OneAuth
Smart Sign-in is a secure and seamless way to sign in to your Zoho account by scanning a QR code using Zoho's Authenticator app, OneAuth. You need not type in your username or password manually.
Prerequisites
- You need OneAuth installed on your mobile or windows device and be signed in with your Zoho account.
If you haven’t installed OneAuth yet, use this link: Install OneAuth (Android | iOS | macOS | Windows)
Platform-Specific Behavior
Android:
- v3.8.1 and above: Scan any QR
- v3.1 to versions earlier than 3.8.1: Smart Sign-in
iOS/Windows:
- Currently supports Smart Sign-in.
- Scan any QR is not yet available.
How to Use Smart Sign-in
For mobile
For Windows
For mobile
- Go to Smart Sign-in on your browser to scan the QR code.
- Open the OneAuth app on your mobile device.
- Tap Scan any QR in the MFA tab.
- Scan the displayed QR code using OneAuth.
- Complete biometric or PIN verification, if enabled. You will be signed in to your Zoho account.
For Android (v3.1 to versions earlier than 3.8.1) and iOS, tap Smart Sign-in instead.
For Windows
- Go to Smart Sign-in on your browser to scan the QR code.
- Open the OneAuth app on your Windows device.
- Click Smart Sign-in.
- Complete biometric or PIN verification, if enabled.
- A dialog box will appear displaying the tabs currently open.
- Scan the displayed QR code using OneAuth. You will be signed in to your Zoho account.
Select the tab that contains the sign-in QR code.
FAQs
1. Why can't I see the Smart Sign-in option in OneAuth?
|
Possible Reasons
|
Solution
|
|
You are using an outdated version of OneAuth.
|
Update to v3.1 or higher.
|
|
For versions that use 'Smart sign-in' instead of 'Scan any QR'
|
|
|
Your organization has enforced custom SSO authentication (SAML, JWT, or federated sign-in), which disables Smart Sign-in.
|
Contact your administrator for clarification.
|
|
Restrict Sign-in is enabled for your account.
|
Disable it to use Smart Sign-in.
|
2. Why am I getting a 'Smart Sign-in not allowed' error in OneAuth?
Possible Reasons | Solution |
Your organization has enforced other MFA modes (such as SMS based OTP, Security Key, or 2FA Authenticator) and has not included OneAuth as an allowed mode. | Your organization needs to allow OneAuth as an MFA mode for you to use Smart Sign-in. Contact your administrator for further clarification. |
Your account is MFA-enabled, but this device is not an MFA-enabled device for your account. | If you don’t have access to your OneAuth MFA-enabled Primary device, you can set another signed-in mobile device as your primary or secondary MFA device in OneAuth.
If both primary and secondary devices are inaccessible, repeat this process on another signed-in device to use Smart sign-in. |
IP restriction is enabled, and you are trying to sign in from a different IP address than configured. | Sign in from the allowed IP address or disable the restriction. For organizational restrictions, contact your administrator. |
3. Will enforced password changes by my organization affect Smart Sign-in?
No, Smart Sign-in will not be affected. However, if you sign in using your password instead of Smart Sign-in, you will need to change it when required by your organization.
4. Can I use Smart Sign-in if my mobile device is on a different IP address than the IP restriction enabled for my account?
No, both your mobile device and browser must be on the configured IP address. Smart Sign-in will not work otherwise.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Use Alternate Sign-in Modes
If you're facing network issues that prevent you from receiving push notifications or scanning a QR code, OneAuth offers alternative sign-in methods. You can still verify your identity using time-based OTP (TOTP) or by scanning the MFA or Smart ...Stuck in a loop. OneAuth asks for sign-in approval from OneAuth itself.
What happened? OneAuth becomes the gateway to access your account if you haven't configured any other MFA modes, such as Time-based OTP, or YubiKey. Hence, this issue may arise when you reinstall the OneAuth app on your device and try to sign in with ...Add 2FA accounts to OneAuth
This article explains how to add your 2FA-enabled online accounts, such as Google, Facebook, Microsoft, and other services to OneAuth. Prerequisites: An online 2FA account A compatible device (Android, iOS, macOS, Windows) A Zoho account for backup ...Recover OneAuth account
Zoho OneAuth offers a secure way to sign in to your Zoho account and other 2FA supported online accounts. However, there may be instances where you could get locked out of your OneAuth account, such as: You uninstalled OneAuth from your device ...Introduction to OneAuth
What is OneAuth? OneAuth is a free multi-factor authentication (MFA) app developed by Zoho. Setting up MFA with OneAuth improves your account security by reducing the risk of unauthorized access. It helps secure: Your Zoho account Your online 2FA ...
New to Zoho LandingPage?
Zoho LandingPage Resources