Troubleshoot password related issues

Troubleshoot password related issues

How do I change my account password?

  1. Sign into your Zoho account.
  2. Click Security and then click  Change Password.
  3. Enter your current password and new password.
  4. Re-enter your new password and click  Save.
Follow the below guidelines to create a password for your Zoho account:
  1. Password should have more than eight characters.
  2. Password cannot be the same as your username or email address.
  3. Password length should not exceed 250 characters.
  4. Password should not be a common dictionary word.
You can additionally terminate your active sessions after changing your password, if you think your Zoho account has been compromised.

How do I reset my Zoho account password using my recovery email address/mobile number?

If you have forgotten or lost your password, you can reset your Zoho account password using your recovery email or phone number.
  1. Go to Zoho Accounts.
  2. Click Forgot Password?
  3. Enter your registered email or mobile number and then fill in the CAPTCHA.
  4. Click Request.
  5. You can either choose Email me a link to reset my password or Text me a code to reset my password.
  6. Click Submit.
  7. If you have chosen the recovery email option, you will receive a link to your email address to reset your Zoho account password.
    1. Log in to your recovery email address.
    2. Click Reset Password.
  8. If you have chosen the Text me a code option, you will receive a seven-digit verification code to your mobile number.
    1. Enter the verification code.
    2. Click Verify Code.
  9. Enter your new password.
  10. Click Change.
You can choose to terminate all of your active web browser and mobile app sessions.

How do I reset my password if I can't access my recovery email address/mobile number?     

We have required Zoho Accounts users to provide their mobile number or secondary email address as a recovery option.
  1. If you can't access your recovery option and you are a personal user or an Org admin, please contact Zoho support.
  2. If you're an Organization user, please contact your admin to reset your password.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION





                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          CRM Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real Estate Kiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives Security & Compliance
                          Holiday Forms Google Forms alternative  GDPR
                          Form to PDF Jotform alternative HIPAA Forms
                          Email Forms
                          Encrypted Forms
                          Embeddable Forms
                          Secure Forms
                          Drag and Drop form builder
                          WCAG


                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • How to reset password

                                                                                                                Note If you still remember your password and only wants to change it, follow the instructions to change password. This article explains the steps to reset a forgotten password. Prerequisites Access to a recovery email address or mobile number ...
                                                                                                              • Troubleshoot MFA related issues

                                                                                                                Introduction If you have set up multi-factor authentication (MFA ) to protect your Zoho account and have issues signing into your account, we will help you regain your account access. The first thing you need to do after regaining account access is ...
                                                                                                              • Troubleshoot sign-in related issues

                                                                                                                Please select the issue you have while signing in to your account: Getting an error when trying to sign in Having issues with multi-factor authentication (MFA) and couldn't access the account Having issues connecting to mail client Forgot the account ...
                                                                                                              • How to reset password if I cannot verify my identity

                                                                                                                If you are an organization user: Contact your organization admin and ask them to reset your account password. Your admin will reset your password and provide instructions on how to proceed. If you are a personal user or an organization admin: Contact ...
                                                                                                              • Troubleshoot Sign-in related error messages

                                                                                                                Error When will this error occur? How to resolve This account cannot be found. Please use a different account or sign up for a new account. When your account is closed and the email address is no longer active with Zoho, or when you're trying to ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources