Sharing Diagnostic Information
The following are the information gathered as part of a support request:
Edition: The edition of Zoho Analytics On-Premise that is running in your machine.
Build Number: The release version of the product.
Account: The name of the company which owns the copy of the product. For evaluation users, this will say ZOHO Corp.
License Type: The version of Zoho Analytics On-Premises being used, i.e., paid, evaluation, or free versions.
License Expiry Date or Eval Days Left: The date when the current license expires or when the trial period ends.
Application Running Since: The time at which the application was last restarted.
OS Details: OS type, version and architecture (32 or 64 bit).
Heap Memory Details: JVM's Heap Memory usage of the Zoho Analytics application.
DB Sizes: The space occupied by Zoho Analytics' database, on disk.
Browser Version: The type and version of the web browser used to access Zoho Analytics when the request is raised.
Latest Log file: Only the latest log file, to avoid large attachments and latency.
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