Why does Analytics plus import less number of tickets from Servicedesk Plus?

While integrating Servicedesk Plus with Analytics Plus, only few rows/tickets are imported into Analytics Plus, while the Servicedesk Plus actually has more number of tickets.

The primary reason for this behavior is that the date chosen to synchronize from is set incorrectly. While configuring Servicedesk Plus- Advanced Analytics section, choose the 'Synchronize from' date as oldest date from which the data needs to be synched. Older the date chosen, more will be the number of tickets imported.

Once the above date is modified as per your requirement, save the configuration.

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