Unable to Integrate with Jira

Unable to Integrate with Jira


The authentication fails while we try to integrate with the Jira

Error trace:

#ERROR: Unable to obtain request token. Please check Jira Server Url and application link created properly and try again.]','ZDBException:JIRA_RT_ERR at JIRAConnCommInfo.getAuthDetails(LN:149) at ZRConnClientAPIServlet.executeAPIWithoutTxn(LN:141) at ClientAPITxnServlet.__executeAPI(LN:63) at ClientAPITxnServlet.service(LN:33)','Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:76.0) Gecko/20100101 Firefox/76.0'
OtherDetails:[#ERROR: Unable to obtain request token. Please check Jira Server Url and application link created properly and try again.]
com.adventnet.zoho.db.common.ZDBException: JIRA_RT_ERR
at com.zoho.reports.connector.jira.JIRAConnCommInfo.getAuthDetails(JIRAConnCommInfo.java:149)

Follow the below steps:
  1. Download the patch and place is under <Zoho home>/Analytics/fixes (create the folder if doesn't exist)
  2. Restart the Zoho Analytics service
  3. Re-sync
Note: patch works only in 4460

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