Unable to start or access the application after upgrading to 4600 or 4610

Unable to start or access the application after upgrading to 4600 or 4610

Issues:

Unable to start or access the application after upgrading to 4600 or 4610 version.

Case 1:
The application fails to start.

Case 2:
The application was started successfully, but couldn't access the UI

Root cause:

A few files were missing in the instance which is responsible for accessing/starting the application successfully

This case occurs only in a windows environment.

Case 1 error trace:

Trying to start PostgresSQL server failed 
INFO   | jvm 1    Problem while Starting

Trace to be checked on the wrapper log under <Analytics home>\logs\wrapper

Case 2 error trace:
Caused by: java.io.IOException: Keystore was tampered with, or password was incorrect
at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:780)
at sun.security.provider.JavaKeyStore$JKS.engineLoad(JavaKeyStore.java:56)
at sun.security.provider.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:225)
... 25 more
Caused by: java.security.UnrecoverableKeyException: Password verification failed
at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:778)
... 35 more

Trace to be checked on the serverout_(today's date) log under <Analytics home>\logs\serverout_(today's date)

Note: Where (today's date)  to be denoted of server's current date right next to the file name serverout_.
Example: serverout_2021-04-27.txt

Solutions: 

Case 1: 
Step 1: Log on to the installed server of  Zoho Analytics on-premise

Step 2: Navigate to the below path

<Analytics home>\conf\wrapper.conf


Step 3: Open the file and please add the below entry if it is missing at the end of the line.

set.PATH=../lib;%PATH%




Step 4: Save the file and start the  Zoho Analytics on-premise service.

Case 2:
 
Step 1: Log on to the installed server of  Zoho Analytics on-premise.

Step 2: Navigate to the below path

<Analytics home>\conf\server.xml


Step 3: Open the file and please add the below parameter right before the 'scheme' param inside the "<<!-- Define a non-SSL Coyote ...." title tag as shown in the below picture.

protocol="com.adventnet.zoho.db.onpremise.session.KeystorePassDecryptor"





Step 4: Save the file and restart the  Zoho Analytics on-premise service






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