Unable to use Zoho mail SMTP server in Zoho Analytics Onpremise

Issue:

Unable to configure zoho mail server in ZAOP

Cause:

Zoho Mail has now applied certificates

[15:58:32:717]|[03-31-2021]|[SYSERR]|[INFO]|[55]: org.apache.commons.mail.EmailException: Sending the email to the following server failed : smtp.zoho.com:587
at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1421)
at org.apache.commons.mail.Email.send(Email.java:1448)
at com.adventnet.zoho.db.onpremise.server.mail.OPMailUtil.sendTestMail(OPMailUtil.java:738)
......
at java.lang.Thread.run(Thread.java:745)
Caused by: javax.mail.MessagingException: Could not convert socket to TLS;
nested exception is:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at com.sun.mail.smtp.SMTPTransport.startTLS(SMTPTransport.java:2000)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:709)

Error traces

Fix:

Below is the fix from the developers.

1. Stop the Zoho Analytics Onpremise service.

2. Download the fix and move it under <Zoho Home>/Analytics/fixes (Create the folder if not present)

3. Start the service.

The provided patch is applicable for both versions 4600 and 4610.

Use the below setting,

SMTP Server - smtp.zoho.com

SMTP Port - 587

Email Id/UserName - Zoho Email Id

Password - Zoho Password

Select TLS

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