MailChimp connector failure
ISSUE:
Integration with MailChimp connector gets failed.
We will get the below error message after clicking on 'Allow' button on the above page.
ROOT CAUSE:
This issue occurs if the Analytics Domain name is other than *.csez.zohocorpin.com.
ERROR TRACE:
15:43:52:920]|[06-21-2021]|[com.zoho.reports.connector.redirection.ZRConnClientRedirectionServlet]|[INFO]|[67]: Exeption while redirecting UI accross Grids {ex}|
[15:43:52:920]|[06-21-2021]|[SYSERR]|[INFO]|[67]:
ERROROCCURED,'6EF5F5DCDCC9C3EDD0BABE7F9EB06F44',31,'REDIRECT',403,1624283032000,-1,'COMMON_SC_FORBIDDEN','publiczohodb@adventnet.com',-20,'','','','You don''''t have the required permission.','https://95.217.88.30:8443/connectorredirect/REDIRECT','-','88.12.38.61','95.217.88.30_sas','-Not Provided-','-Error Code not 500-','Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36'
OtherDetails:[]
com.adventnet.zoho.db.common.ZDBException: COMMON_SC_FORBIDDEN
at com.zoho.reports.connector.redirection.ZRConnClientRedirectionServlet.service(ZRConnClientRedirectionServlet.java:65)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.adventnet.zoho.db.sas.ShareSASFilter.doFilter(ShareSASFilter.java:104)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.adventnet.zoho.db.qa.ZRInstrumentationFilter.doFilter(ZRInstrumentationFilter.java:87)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.adventnet.iam.security.SecurityFilter.doFilter(SecurityFilter.java:406)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:240)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:373)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868)
at org.apache.tomcat.util.net.Nio2Endpoint$SocketProcessor.doRun(Nio2Endpoint.java:1674)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.net.AbstractEndpoint.processSocket(AbstractEndpoint.java:1104)
at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$2.completed(Nio2Endpoint.java:598)
at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$2.completed(Nio2Endpoint.java:576)
at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:969)
at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:898)
at sun.nio.ch.Invoker.invokeUnchecked(Invoker.java:126)
at sun.nio.ch.Invoker$2.run(Invoker.java:218)
at sun.nio.ch.AsynchronousChannelGroupImpl$1.run(AsynchronousChannelGroupImpl.java:112)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
SOLUTION:
Step 1: Kindly, download the below patch,
Step 2: Place the patch inside the fixes folder under <Analytics home>\fixes.
Note: create a new folder and name it as fixes if you don't find one inside <Analytics home>
Step 3: restart the service and try to perform the integration with MailChimp once again.
The above patch is applicable for the 4600 - 4700 version only.
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