Users unable to receive emails - Test email successful - Mail has not been sent due to unknown reason

Issue :

Test email is received without error when checked from mail configuration page, but the newly created users do not receive emails.

Possible UI error

Analysis:

The e-mail that you using to login ( or admin email in the case of administrator login) does not have permissions to send via a configured email settings in Analytics Plus

Log Traces:

Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.60 SMTP; Client does not have permissions to send as this sender

at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2203)
at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1981)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1197)
at javax.mail.Transport.send0(Transport.java:254)
at javax.mail.Transport.send(Transport.java:124)
at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1411)
... 37 more

Troubleshooting:

Verify the default administrator e-mail if you are using administrator login and Provide permissions in Exchange server for your login email to work with the mail server settings configured in Analytics Plus. or you can let the emails be sent using the configured email in Analytics Plus settings instead of your e-mail by enabling the below option.

Settings > Advanced settings

To change the administrator's email id to a valid email

Step 1: Click 'My Account'

Step 2: Click Information icon against the email field

Step 3: Edit Primary email, update from administrator's to default email id from the configuration page. Ensure the email id is changed after updating.

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