Zoho Analytics is a value-for-money, self-service BI and analytics app. It has a low TCO (Total Cost of Ownership), and provides immediate ROI (Return on Investment).
You can pay as you go in easy monthly subscriptions and cancel anytime. We provide a yearly payment option as well, where you get a 20% discount.
There are 4 pricing plans for Zoho Analytics - Basic, Standard, Premium, and Enterprise. Each plan comes with a set of features, users and number of rows. In addition to subscribing to a plan, you can also buy add-on users and rows, based on your requirements. Zoho Analytics also offers an Always Free Plan ($0) targeted at small end reporting requirements.
Based on the country you are from, we accept payments in one of the following international currencies - USD, INR, GBP, EUR, CAD, AUD, SGD, AED, SAR, JPY, MXN, ZAR, NGN, KES, EGP, or CNY. To know more, please visit our pricing page.
Let's look through the various pricing plans and payment options available in Zoho Analytics in detail.
The pricing for Zoho Analytics starts at /month, when billed annually (supports 2 users, 0.5 million rows & unlimited Workspaces in the account). There are various plans ranging till /month when billed annually (50 users, 50 million rows & unlimited Workspaces). Zoho Analytics also offers an Always Free Plan ($0) targeted at small end reporting requirements. It supports 2 users, 5 Workspaces and 10,000 rows in your account.
Zoho Analytics supports payment in various international currencies, based on which country you are from. Currencies supported now include USD, INR, GBP, EUR, CAD, AUD, SGD, AED, SAR, JPY, MXN, ZAR, NGN, KES, EGP, and CNY. You can find more details about the various pricing plans offered by visiting our pricing page.
Zoho Analytics offers an Always Free Plan ($0) targeted at small end reporting requirements. It offers the following capabilities:
The priced plans allow you to store more data (more number of rows) and also allows more number of users in your organization to access Zoho Analytics based on the plan you select. Apart from this, it offers a wide range of value-added features which includes:
Yes, you can. The upgrade process happens smoothly and it won't result in any data loss. Your data and reports will be retained as is, without any change or impact.
Any user signing up for Zoho Analytics is entitled for the 15-day trial for any of the Paid plans. You can choose any one of the paid plans to evaluate during this trial period. For 15 days from your registration, you get to enjoy all the benefits of the paid plan you chose.
Once the trial period ends, your account will automatically be downgraded to the "Free Plan", if you do not purchase the corresponding paid plan or its higher plans. All your data will still be available/accessible even after your account is downgraded. If you have already exceeded the "Free Plan" rows limit in your account, then you won't be allowed to add any more new rows in your account. You can buy the appropriate priced plan to avoid this.
Refer questions #6, #7 to know more about what happens on downgrade.
Once the trial period ends, your account will automatically be downgraded to the Free Plan, if you do not purchase the corresponding paid plan or its higher plans. All your data will still be available/accessible even after your account is downgraded. If you have already exceeded the "Free Plan" rows limit in your account, then you won't be allowed to add any more new rows in your account. You can buy the appropriate Priced plan to avoid this.
Refer to question #7 to know more about what happens on downgrade.
Once you downgrade to a lower/free plan, the following actions would be taken:
If you are downgrading to the Free Plan, the following will also apply apart from the above said:
Yes, API access is offered as part of paid plans. Each Zoho Analytics pricing plan offers a specific number of API units per day.
You can also purchase add-on units on need.
Refer here to know more on API units and pricing plans.
Zoho Analytics allows you to automate the import process to synchronize the data from your source into Zoho Analytics in periodic intervals. With this your data would stay up-to-date.
You can schedule an import from the following sources.
Zoho Analytics offers embedded analytics and white label solutions for independent software vendors, solution developers, consultants, etc., to quickly implement a ready-made BI and analytics solution into their product/service offering. The "Embedded Analytics and White Label Solutions" allows you to replace the Zoho Analytics logo with your organization's logo. Also with this feature, you could choose to remove the "Powered by Zoho Analytics" footer that comes when you embed reports in other web pages, blogs or web applications.
To more about White Label Solutions, refer to the Zoho Analytics Embedded Analytics and White Label Solutions help document.
The Backup feature in Zoho Analytics allows you to take zipped backups of data in your workspaces at regular intervals, the interval options being daily, weekly, or monthly. Data available in the workspace's tables and the SQL queries used to construct Query Tables are alone backed up.
The backup feature is available only for paid plans. To setup backup schedules or to view your Workspaces' backup details,
Your backup will be scheduled accordingly. You can also edit/modify the backup settings from the Scheduled link. The last 3 backup zip versions are available for download anytime.
You can also access this backup feature from the Home page, where each Workspace listing has a ' Backup Workspace ' link (along with 'Rename', 'Copy', 'Delete' links).
SSL stands for Secure Socket Layer and is the protocol that's followed to provide security for data communication over any network including the internet. This option encrypts all your data when it is transferred over the Internet, providing a very secure access system.
In Zoho Analytics, all data communications between your browser and our servers can be SSL enabled (even if you are in the Free plan), meaning all data is encrypted when being transferred over the internet. This can be done by checking the option " Use Secure Access " when you login to Zoho Analytics.
You can also verify the secure access by viewing the URL in the browser address bar, where you will see https:// (HTTP Secure) instead of http :// when you access Zoho Analytics.
Business data that is to be analyzed in Zoho Analytics can come from a variety of sources:
Zoho Analytics makes it easy to connect and get the relevant data from all such data sources. Each such connection/setup is termed a connector in Zoho Analytics. Also, the Zoho Analytics connectors for business apps come with a pre-defined set of useful reports and dashboards.
Yes, we do offer discounts for non-profit organizations. Please email us at email@example.com with your organization details, Website URL and the Zoho Analytics pricing plan you want to subscribe to. We'll get back to you with a price quote.
We offer a 30-day cash back guarantee, only when you choose Yearly payment mode for the pricing plan you subscribe to. If you have made payment to a paid plan for a year and if you feel Zoho Analytics isn't best addressing your requirements or does not suit your needs, just email us at firstname.lastname@example.org within 30 days from the date of subscription/upgrade. We will refund your full amount, no questions asked.
Yes, Zoho Analytics has mobile apps for the iPad and Android tablets. You can download for your iPad from the Apple app store, and for Android tablets from the Google Play Store. Both of these are free apps.
Both. Zoho Analytics is priced based on the total number of rows (records) of data you store in your account and the number of users that you subscribe for your account.
The number of rows (records) is the sum of all rows/records stored across all your workspace tables in your Zoho Analytics account. Suppose you have 2 workspaces with 3 tables in each of them. And each table contains say 10,000 rows. The total number of rows in your Zoho Analytics account is calculated as 60,000.
Rows that are stored/present in Zoho Analytics Tables (across all your workspaces) are only counted for accounting and not in any other object in Zoho Analytics.
As a measure of size, you can assume 1 million simple rows would be equivalent to around 1GB or more in data size. However, this can vary based on the number of columns and the type of data contained.
Any user to whom you privately share your data, reports, dashboards, and workspaces in your account is considered as a "User" by the Zoho Analytics pricing model. A user is identified by his/her unique email address, with which he/she would have created/registered their Zoho Analytics account.
By adding new Users to your account, you could collaborate with them easily by enabling them to do operations like Add/Modify/Delete data, Create new reports, Share reports within a group, etc., apart from just viewing the reports shared to them. Also, you (Administrator) can completely control Users access and their permissions to handle other operations on your data (tables), reports and Workspaces.
Suppose you buy the Zoho Analytics Standard plan for 5 users. You can privately share the data/reports in your account with 4 other persons (to their Zoho Analytics registered email addresses). Now your Zoho Analytics account is said to have 5 users.
The one who subscribes to a Zoho Analytics pricing plan using his/her credit card is defined as the 'Account Administrator'. An 'Account Administrator' has full permissions with regard to his/her Zoho Analytics account. He/She can
With this feature, you the 'Account Administrator' can add multiple users as "Organization Admins" for your account. Organization Administrator can do all operations as Account Administrator, except deleting and renaming an Organization; and adding, activating, and deactivating other Organization Administrators.
This feature is available only from the Standard plan onwards.
With this feature, you the 'Account Administrator' can add multiple users as "Workspace Admins" for a Workspace in your account. Workspace Admins can do any operation in a workspace as its administrator, except deleting the Workspace itself. The Account Administrator is the one who creates all the workspaces in an account, so he/she will be the default Workspace Admin.
This feature is available only from the Standard plan onwards.
Yes, we do. Write to email@example.com with your exact requirements & we'll get back to you with a price quote.
Add-ons are flexible options provided to users to purchase additional Users and Rows over and above what is offered in their chosen base pricing plan.
Suppose your requirement is for 1 million rows and 7 users. Instead of buying the Premium $145/month plan, you can buy the Standard $60/month plan (5 users) and add 2 other users to it for $8 x 2 = $16. Thus you pay only $60 + $16 = $76 every month. Similarly, you can buy extra rows too.
Zoho Analytics provides the following Add-ons:
Rows Add-on allows you to purchase additional rows apart from the rows allowed in your plan.
Let us say you are subscribed to the Standard plan. By default, you get 1 million rows storage with this plan. If suppose the data you store reaches 1 million rows, you can purchase additional storage with a Row Add-on, say 0.25 or 0.5 million rows, as per your need.
Users Add-on allows you to purchase additional users apart from the users allowed in your plan. You can assign any of the user roles available in Zoho Analytics to the users.
You can purchase this add-on starting from $8 /user /month.
Viewers are users who access the reports created by other users in a Read-Only mode. Viewers cannot create their own reports or share them with others. The Viewer Add-on allows you to publish views to a wider audience who will just consume the report. Viewers are not included as part of any plan.
Customers in the Basic plan or above can purchase this add-on. The pricing starts at $4 per viewer per month (25 viewers minimum).
Scheduled Emails allow you to email your reports and dashboards to your users at a scheduled interval.
Customers in the Basic plan or above can purchase this add-on. The pricing starts from $15 per month for 10 Scheduled Emails.
Alert Schedule monitors your data and alerts you on important business changes, which you have set up as conditions, through email or in-app notification.
Customers in the Basic plan or above can purchase this add-on. The pricing starts from $15 per month for 10 Alert Schedulers.
Analytics Portal is an option that allows you to publish reports as a micro-site for your users. This micro-site portal setup allows you to view reports from different workspaces in a single place, letting you compare a variety of data simultaneously. With this, you can get a quick insight into your key metrics at a glance.
Only Premium and Enterprise customers can buy this Add-on. The price starts from $25 for a portal per month.
You can purchase top up add-ons for your current plan. Follow the below steps to do so.
No, you cannot purchase add-ons from free plan. Add-ons can be purchased only if you are in any of the paid plans.
Typically through your credit card. You subscribe to a Zoho Analytics plan and provide your card details. We then automatically charge your card every month on the same day you first subscribed on.
You can also choose the other Yearly payment mode too. For the Yearly option, you get a 10% discount on your subscription amount.
Please email firstname.lastname@example.org with your account details, requesting for an invoice. We'll mail it to you.
No. Unless you signed up (subscribed) for a paid plan by furnishing your card details, we won't start billing.
Follow the below steps to change your credit card details.
You will get an automated mail from us informing you about the payment rejection. You will get a grace period of 6 days to make your payment. If you fail to make the payment, your account will be downgraded to the Zoho Analytics Free Plan automatically. All your data & reports will remain safe. Additional users and features not applicable in the Free Plan will be deactivated. You can reactive them anytime you make the payment once again.
By default, your monthly payment happens automatically at the selected subscription period. To stop the auto payment, you have to downgrade your service to the free plan.
Please write to email@example.com. We value our customers and assure you that all payment issues will be looked into immediately.
From your Zoho Analytics account, click the SUBSCRIPTION link available at the top-right corner. You will be taken to the Payments page. The Subscription Details section on this page will provide you the details about your current plan and the usage details.
Please visit our pricing page. It has all the information on the pricing plans available.
If you are logged into Zoho Analytics, you can also view the information on all the pricing plans, by navigating through SUBSCRIPTION -> Change Plan .
Once you are logged in to your Zoho Analytics account, follow the steps given below to Upgrade your account:
Once you are logged in to your Zoho Analytics account, follow the steps given below to downgrade your account:
No, the plan downgrade won't happen automatically when you de-activate user(s). If you want to downgrade the plan specifically, then you need to follow the Downgrade instructions provided in how can I downgrade my account question.
Yes, we offer free technical support to all our customers. However, the support services offered varies based on the subscription plans. Please refer to Support plans page for more details. You can avail technical support through any of the following means:
Post your queries in our user community forum
Email us at firstname.lastname@example.org
Tweet to us @zohoanalytics
Call us on our common toll-free support phone numbers:
Yes, we do offer virtual classroom training sessions. Refer to our Training page for more information and register for the program.
Yes, we do. We also have a strong Partner network that offers these services. Please mail us at email@example.com with your requirements, and we will get back to you.
Yes, you will get all the benefits of the classic plan. You can also call us anytime between 9 am to 5 pm in your timezone on all business days, and we'll be glad to help you out.
Yes, you can call us any time between 9 am to 5 pm in your timezone on all business days, and we'll be glad to help you out. However, if you're looking for around-the-clock service, we recommend getting Premium support.
Of course! Basic support is available to all free edition users. You can email us with your questions or put up a forum post to get help from the support community. You can also read through support articles in the help documentation, and learn to use different features by watching the "How-to" videos in our collection.
No, support via call is only available to customers with a paid subscription of Zoho Analytics. You can still drop us an email or raise a request in the self-service portal, and our support staff will respond promptly with a solution to your problem.
You can purchase
as an add-on from the subscription page in your Zoho Analytics account.
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