Webhooks

Webhook is an advanced integration that allows notifications to be triggered to the configured URL when certain specified events are initiated - such as starting a remote session or screen share session. You can receive any number of events through a single callback URL.Webhook feature is supported in Zoho Assist Enterprise edition only.

Creating a webhook

Step 1 : Log in to Zoho Assist

Step 2 : Go to Settings > Integrations > Webhooks

Step 3 : Select Add Webhook

Step 4 : Add Name, Description & Callback URL.

A source ID will be generated when an event is triggered. Source ID is a customizable ID assigned to a webhook to prevent the loop of notifications triggered for the same event.

Step 5 : Click Ping URL to test the callback URL

Step 6 : Select the Module, Event Name & Department from the dropdown below Select Event

The webhook events are correspondent to their respective event IDs and are as follow :

Webhook Events	Event ID
OutboOutbound Session Start	0
Session Start - Screen Share	1
Session End - Remote Support	2
Session End - Screen Share	3
Customer Join - Remote Support	4
Inbound Request Create	5
Inbound Request Transfer	6
Inbound Request Delegate	7
Inbound Request Picked	8
Inbound Request Declined	9
Inbound Request Dropped	10
Inbound Request Expired	11
Device Add	12
Device Online	13
Device Offline	14
Device Delete	15
Session Start	16
Session End	17

Step 7 : Click Ping Event to test the selected event to trigger a test run on the same.

Step 8 : Click Create Webhook

The created webhook can be accessed and edited anytime from the webhooks menu

Note:

You can create a total of twenty webhooks and upto 10 webhooks can be configured for each event.
Webhook requires a third party integration to function.

API Integration :

OAuth Scopes:

ZohoAssist.webhooks.READ
ZohoAssist.webhooks.CREATE
ZohoAssist.webhooks.UPDATE
ZohoAssist.webhooks.DELETE
ZohoAssist.webhooks.ALL

Attribute Name	Data type	Description
name	string	Name of the webhook
desc(Optional)	string	Description of the webhook
url	string - valid https url	The Server endpoint to which event information must be sent.
ignore_src(Optional)	string	Client ID excluded from triggering webhooks.
subscriptions	array of subscription	Events that you want to subscribe to.
status	0(disabled) or 1(enabled)	Webhook status
hook_id	long	pk of an hook entity in an instance
event_id	integer	ID of an event .
dept_ids	long[]	various departments ids instantly

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