Optimize Screen resolution

Optimize Screen resolution

Once a Remote support session is established, the display of the remote device that is connected with, may or may not fit the window size of the technician. The screen resolution feature allows the technician to choose the resolution that best fits the window.
 
When connected for a remote session in Zoho Assist, if the resolution of the remote window is lower than the technician window resolution, then the users can modify the display resolution settings during the session and fit the remote screen resolution to their screen resolution.
 

WEB CLIENT TECHNICIAN CONSOLE

To change the screen resolution in the Web client Technical console, click the view option on the left panel and select Screen resolution. Choose between the available screen resolutions or the Auto Adapt resolution option. 

Before Resolution optimization


 

After Resolution optimization



WINDOWS NATIVE CLIENT TECHNICIAN CONSOLE

To change the screen resolution in the Windows Native client Technical console, click the settings option on the top of the session screen and select the Auto Adapt resolution option.

Before Resolution optimization



After Resolution optimization





Note 


The original resolution is reverted under these following scenarios:
  • On Shutdown

  • On Session End

  • On Agent Crash

  • On User Account switching




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