Record Remote Support And Share My Screen Sessions | Zoho Assist

Session Recording

Session recording allows you to record sessions and use them for internal audits, session analysis or demonstrations. Sessions are recorded seamlessly in the background and processed automatically. The saved recordings can be downloaded or deleted anytime.

How to enable session recording?

  • Go to Settings > General > Session Recording.
  • Click on the checkbox beside Session Recording to enable automatic session recording.
  • In Settings set the Recording Quality.
  • Select Delete older recordings to delete older recordings when the storage is full.
  • Select Stop recording new sessions to stop new sessions being recorded when the storage is full.
  • Click Restore Default to restore Settings to default.

How to delete or download recordings?

  • Go to Reports tab in the top pane of the window.
  • Click Custom Reports on the left side of the screen. 
  • Click on the 'video' button of the respective session you want to access. 

    4. Select 'Download' to download the recorded video of that session. 

    5. Select 'Delete' to delete the recorded video of that particular session.


  1. You are provided with a storage limit of 5GB. On reaching the storage limit, you can choose either to delete the older session recordings or stop recording new sessions.
  2. Session recording is available only with the Enterprise edition.

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