Log into your Intercom account.
Navigate to Settings -> App Store. Search for "Zoho Assist".
Click Install to complete the integration process.
Click Proceed to initiate the session.
After the session has ended, the session summary will be added to the conversation as an Admin note.
To initiate a session, Intercom Admins must be part of the Zoho Assist organization as an Admin or Technician, or any other custom role that has Remote Support and Integration permissions.
The Intercom Admin who installed the Zoho Assist application will have Super Admin privileges in their Zoho Assist organization.
Other Intercom Admins will be redirected to the Zoho sign-in/sign-up page when attempting to access the Zoho Assist app.
After signing in, Admins can initiate a remote session only if they are part of the Super Admin's Zoho Assist organization.
The Super Admin or Admins can add Intercom Admins to the Zoho Assist organization by logging into https://assist.zoho.com and navigating to Settings > Organization > Manage Technicians > Invite Technician.
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