Jira

Make use of Zoho Assist integration with Jira and go that extra mile as an IT support technician by initiating remote support sessions right from your service requests. You can schedule sessions, and update the service request status at the completion of each session.

To install Jira in Zoho Assist:

Login to Zoho Assist.
Go to Settings > Integrations.
Click Configure beside Jira.
Click Install to install Jira in Zoho Assist.
Click Accept to allow Zoho Assist to access your Atlaissian account.

jira-installation

To install Zoho Assist in Jira marketplace:

Login to your Jira account.
Go to Jira Setting > Apps > Find new app.
Look for Zoho Assist Remote Support app.
Click Install and select the domain name that you have been using with Zoho Assist to complete the integration process.

To initiate remote support sessions from service requests:

Open the service request to be resolved.
Click START NOW or SCHEDULE in the ticket menu bar at the right side to initiate an instant or scheduled remote support session.
The details of the scheduled session will be added as a comment below the particular service request. You can click on the comment to start the scheduled session anytime.
To reschedule a session click View Scheduled Session, now click EDIT below the session that is to be rescheduled.

disable

To update service request status:

Once the remote support session ends, a dialog box will open up.
You can update the ticket status from the drop-down given beside Status.

update

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Quick Links	Workflow Automation	Data Collection
Web Forms	Enterprise	Online Data Collection Tool
Embeddable Forms	Banking	Begin Data Collection
Interactive Forms	Workplace	Data Collection App
CRM Forms	Customer Service	Accessible Forms
Digital Forms	Marketing	Forms for Small Business
HTML Forms	Education	Forms for Enterprise
Contact Forms	E-commerce	Forms for any business
Lead Generation Forms	Healthcare	Forms for Startups
Wordpress Forms	Customer onboarding	Forms for Small Business
No Code Forms	Construction	RSVP tool for holidays
Free Forms	Travel	Features for Order Forms
Prefill Forms	Non-Profit
Intake Forms	Legal	Mobile App
Form Designer	HR	Mobile Forms
Card Forms	Food	Offline Forms
Assign Forms	Photography	Mobile Forms Features
Translate Forms	Real Estate	Kiosk in Mobile Forms
Electronic Forms
Drag & drop form builder
Notification Emails for Forms	Alternatives	Security & Compliance
Holiday Forms	Google Forms alternative	GDPR
Form to PDF	Jotform alternative	HIPAA Forms
Email Forms	Formstack alternative	Encrypted Forms
	Wufoo alternative	Secure Forms
	Typeform	WCAG