Remote Session
Remote Assistance Session
A Live Camera remote assistance session in Zoho Assist allows product experts to provide work instructions to their customers or field technicians by accessing their smartphone. You can initiate a Live Camera remote assistance session right from your ...
How to start a session?
This section will explain how you can start a Live Camera remote assistance session in Zoho Assist. Go to assist.zoho.com. Log in to your account using your Zoho credentials. To start a session, click Live Camera Assistance and click on START NOW. ...
How to schedule a session?
If you are struggling to assist customers in different time zones, or your customer is not ready for an assistance session, you can schedule a support session at a convenient time for you and your customer. Your customer will receive an email ...
How can a customer join a session?
This section will give you the steps a customer needs to follow to join a Live Camera remote assistance session in Zoho Assist for each of the different invitation options. Joining a session using an SMS or email invite Click the link in the email or ...