Assist | Remote Support | Knowledge Base

Remote Support
How to configure unattended access on a device during a remote support session
During a Zoho Assist remote support session, there may be times when multiple tasks or troubleshooting steps are required, but cannot be completed during a single session. Configuring a device for unattended access helps you gain instant access to ...
Remote support for Chrome OS Devices
How to Join a Remote Session from the Chrome OS Device Zoho Assist allows a support technician to assist the end-user in troubleshooting and resolving issues on their Chrome OS device via a remote session. Once the Zoho Assist Customer application is ...
VoIP based phone calls
Zoho Assist has now facilitated easy communication with the VoIP feature. Technicians can now switch to phone calls, provided they have the customer's contact number. This will allow the technicians to dial a number along with the country code and ...
Screen Sharing
You can share your computer screen online with anyone across the world using our Screen Sharing feature. It's simple to use and you can either start a screen sharing session instantly or schedule a screen sharing session depending on your needs. ...
Custom Email Templates
Customize email invitations for remote support sessions so that it suits your organization prospects. Yes. It's optional and the remote support email invitation has a default template. But who wouldn't want to customize? Now you can simply go ahead ...
Schedule Session
Schedule a remote support session at your customer's convenient time when your customer is not ready for an instant remote support session. It can help you support customers on different time zones. Your customer receives an email notification once ...
Join Session
Joining session using Session ID Go to join.zoho.com. Enter your Name and the session ID shared by your technician and click JOIN SESSION. 3. Click Download in the new browser window that opens up. 4. Double click on ZA_Connect.exe to join the remote ...
Invite Customer
This section explains the multiple options provided by Zoho Assist to invite your customer to a remote support session. Once you start the session, you'll see the Technician Console as shown below. Invite Customer - Active X Invite Customer - HTML ...
Start Session
Connecting from Desktop Plugin Connecting from Zoho Assist website Connecting from iOS Connecting from an Android device Connecting from Desktop Plugin Go to www.assist.zoho.com . Log in to your account using Zoho Assist credentials. Click present ...
Remote Support
Remote support sessions or on-demand sessions can be used to access and troubleshoot your remote customer's computer or android device from every nook and corner of the world. You can support both Windows and Mac computers. In order to initiate a ...

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