Remote support for Chrome OS Devices
How to Join a Remote Session from the Chrome OS Device
Zoho Assist allows a support technician to assist the end-user in troubleshooting and resolving issues on their Chrome OS device via a remote session. Once the Zoho Assist Customer application is installed in the Chrome OS device, the user can join the session initiated by the technician from their chrome device and obtain remote assistance as and when required.
Join a session:
- To join a remote session, download and install Zoho Assist - Customer app from Google Play store.
- Once installed, You can either enter your email id for reference or click on skip to add it later from the settings.
- When you are joining the session for the first time, you will be shown an Add On Available prompt. This add-on allows the technician to control your device remotely.
- Click Download to grant the technician control access. Subsequent connections from the same device do not require this, as the necessary add-on will already be downloaded.
5. Install Add-On: Universal from the Play store. Once installed, come back to the Zoho Assist Customer app to continue.
6. Enter the session key shared by the technician and click Join.
7. Allow overlay permission by clicking Grant.
8. Enable Allow display over other apps in the displayed screen.
9. Tick the check box and click Allow Access in the below prompt to allow the technician to access your device remotely.
10. Select the screen to be shared with the technician in the displayed window and click Share.
11. Click Enable in the below prompt to allow the technician to control your device remotely.
12. By default, the technician can only view the screen once the session begins. The technician can request control if needed. Click Allow to accept the control request by the technician.
Note
Possibilities
- The technicians can control any third party applications that are installed and currently open on the remote Chromebook device.
- During the remote session, the technician will be able to access only the back and home buttons to control the active third-party application.
Restrictions
- The Chromebook operating system prevents the technician from viewing and accessing the system taskbar on the bottom and application specific toolbar.
- The Chromebook operating system prevents the technician from viewing, accessing and controlling any system applications and web rendered apps (such as Chrome, Mail etc.).
- The Chromebook operating system prevents the technician from opening or switching to any other application.
How to Start a Remote session from the Chrome OS Device.
The technician can start a remote session from the Chrome OS device either from the Zoho Assist website or from Zoho Assist- Remote Desktop application. With Zoho Assist-Remote Desktop installed in the Chrome OS device, the technician can now view and control any desktop without installing any additional plugin or software.
Start a session from Application:
1. Install the Zoho Assist - Remote Desktop application from the Play store.
2. Log in to your account using Zoho Assist credentials.
3. Select either Start Now or Schedule to start an instant remote support session or scheduled remote session respectively.
4. You can invite the customer to join the session via SMS or email and provide them with remote assistance.
Start a session from web:
2. Log in to your account using Zoho Assist credentials.
3. Select either Start Now or SCHEDULE to start an instant remote support session or scheduled remote session respectively.
4. You can invite the customer to join the session via SMS or email and provide them with remote assistance.
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