• Once you log in, navigate to Remote Support menu.
  
• Choose Share My Screen and click on START NOW.
  

• Choose any one of the options to invite your customer.
  
• Click  DOWNLOAD  while sharing the session for the first time (It is a one-time installation process. You needn't download it again for future sessions as long as you are using the same computer and browser).
  

• The screen sharing session will begin once the customer joins the session through the email invitation.
  

(or)

• Guide your customer to  assist.zoho.com/attend  and ask him/her to enter the  Session ID  and  Password  to join the session.
  
• Once the session starts, your customer can request control of your computer by clicking  Session > Request Control.
  

• You can choose to  Accept or Decline  the request.
  

Scheduled Screen Sharing

• Once you log in, navigate to  Remote Support  menu.
  
• Choose  Share My Screen .
  
• Enter the customer's email address and click  SCHEDULE .
  

• Once you schedule the session, you can start the session by clicking on  START  in the homepage.
  

                                                                                 ( or )

• You can start a screen sharing session by clicking on START SESSION in the reminder email.
  

• The remaining steps are the same as in Instant Screen Sharing .
  

Note:

• Screen Sharing is currently available for Windows and Mac only.
  
• You can conduct a screen sharing session only if you are in Remote Support (Professional).