Start Session | User Guide | Zoho Assist

Start Session

Connecting from Windows using Desktop Plugin

  • Go to
  • Log in to your account using Zoho Assist credentials.
  • Click  present at the top right corner of the main window.

  • Download the technician app for the required OS.

  • Double click on ZA_DesktopPlugin.msi.
  • Now you can invite the customer for remote support by clicking on START SESSION.

Connecting from Zoho Assist website

  • Go to
  • Log in to your account using Zoho Assist credentials.
  • On the Zoho Assist home page, click START NOW.

  • Once the new browser opens up, you can invite the customer.

Connecting from iOS

  • Install Zoho Assist from App Store.

  • Once installed, log in with your Zoho Assist credentials.
  • Tap on Start a Support Session.

  • Once the new browser opens up, you can invite the customer.

Connecting from an Android device

  • Once installed, login with your Zoho Assist account ID.

  • Tap on START NOW.

  • You will be directed to an INVITE CUSTOMER page, through which you can invite the customer.

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