The Custom Domain feature in Zoho Assist lets you to access Zoho Assist from the domain of your choice. It enables the organization to customize the URL that their technicians and customers visit to start and join remote sessions respectively.
For instance, if your organization's name is Zylker and your website is "zylker.com", you can access Zoho Assist using "assist.zylker.com" instead of "assist.zoho.com". The Zoho Assist URL can be modified to match your Organization URL in a few following steps.
Go to https://assist.zoho.com and login using your Zoho Assist Credentials.
Navigate to Settings -> Rebranding -> Custom Domain.
Under the Add domain section, enter the new URL which contains the Domain name of your organization and click submit.
Open a new tab in your browser and login to your Domain provider account.
Navigate to Domains and then click on the DNS records section.
Click Add to add a new CNAME record.
Choose type as CNAME and enter a name for your further reference.
Under Value section , paste the copied key value generated under Zoho Assist.
Set the TTL as the lowest value or choose 600 seconds from Custom drop box.
Click Add record to update the DNS Record.
Navigate back to Custom Domain Settings under Zoho Assist Console.
Click Submit and Verify to begin SSL Certificate installation.
New SSL Certificate will automatically be installed usually in 3-5 business days.
Sign in to Zoho Assist.
Go to Settings > Rebranding > Custom Domain.
In Custom Domain , click on to delete the mapped domain or click on
to disable the mapped domain.
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