Custom Domain | User Guide | Zoho Assist

Custom Domain

Custom Domain  feature allows you to access Zoho Assist from the domain of your choice. For instance, if your organization's name is  Zylker  and your website is  "zylker.com", you can access Zoho Assist using "assist.zylker.com"  instead of  "assist.zoho.com". For this, you will have to map your domain URL to Zoho Assist. 

To map your domain name, all you have to do is:


Setup a CNAME in your domain registrar's website
  1. Sign in to your domain registrar's website.
  2. Go to control panel.
  3. Access the DNS Management settings to change the DNS records. If you cannot locate DNS Management, look for options like Advanced Settings or Name Server Management.
  4. Create or edit  CNAME (or Canonical Name) record and point it to "assist.cs.zohohost.com".
          a. If you are accessing Zoho Assist at "assist.zoho.eu", point your  CNAME  to "assist.cs.zohohost.eu".
         b. If you are accessing Zoho Assist at "assist.zoho.in", point your  CNAME  to "assist.cs.zohohost.in".
         c. If you are accessing Zoho Assist at "assist.zoho.au", point your  CNAME  to "assist.cs.zohohost.au".
         d. If you are accessing Zoho Assist at "assist.zoho.com.cn", point your  CNAME  to "assist.cs.zohohost.cn".
         e. If you are accessing Zoho Assist at "assist.zoho.jp", point your  CNAME  to "assist.cs.zohohost.jp".


Note:

  1. Changes to DNS are not immediate, it might take some time for them to take effect.
  2. The steps to set up a  CNAME  may vary depending on the domain provider.


Map your domain to Zoho Assist :
  1. Sign in to Zoho Assist.
  2. Go to Settings > Organisation > Rebranding > Custom Domain. 
  3. Add your custom domain. 
  4. Verify your ownership :
    1.  Go to your domain name provider's website and locate DNS management page.      

    2.  Create a CNAME record by entering the following information. 
  5. Once the CNAME record has been created, click Submit and Verify to begin SSL Certificate installation.



Note :

 

SSL (Secure Socket Layer) certificates are used to establish a secure and encrypted connection between the browser and the server. Installation and renewal of the SSL will be taken care by Zoho. This process may take up to 3 to 5 business days. 
 

Disable/delete the existing custom domain
  1.  Sign in to Zoho Assist.
  2. Go to Settings > Organisation > Rebranding > Custom Domain.
  3. In Custom Domain , click on  delete icon  to delete the mapped domain or click on  toggle  to disable the mapped domain.


For queries related to Custom Domain, write to us at  https://www.zoho.com/assist/contact-us.html 





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