The Custom Domain feature in Zoho Assist lets you to access Zoho Assist from the domain of your choice. It enables the organization to customize the URL that their technicians and customers visit to start and join remote sessions respectively.
For instance, if your organization's name is Zylker and your website is "zylker.com", you can access Zoho Assist using "assist.zylker.com" instead of "assist.zoho.com". The Zoho Assist URL can be modified to match your Organization URL in a few following steps.
In Custom Domain, click on toggle icon to enable or disable the mapped domain.
Note : Once custom domain is enabled, customers can join the session either through your organization's unique custom join URL or by visiting join.zoho.com.
To ensure customers can only join through your organization's custom join URL or via customer plugin, enable the "Allow customers to join a session only via the organization's custom join URL" checkbox under Domain settings as shown below. Once enabled, customers can only join the session using the unique session key provided by your organization. Session key from other organizations will not allow customer to join the session. Customers cannot join from join.zoho.com or from any other generic domain join URL.
Todelete the existing Custom Domain
In Custom Domain, click on to delete the mapped domain.
Click Delete in the confirmation prompt as shown below.
Note:
If you have trouble accessing Zoho Assist, bookmark the following URL: assist.zoho.com/domain
If the existing custom domain is deleted or disabled, you will now be able to access Zoho Assist only using the URLhttps://assist.zoho.com.