Custom Domain
The Custom Domain feature in Zoho Assist lets you to access Zoho Assist from the domain of your choice. It enables the organization to customize the URL that their technicians and customers visit to start and join remote sessions respectively.
For instance, if your organization's name is Zylker and your website is "zylker.com", you can access Zoho Assist using "assist.zylker.com" instead of "assist.zoho.com". The Zoho Assist URL can be modified to match your Organization URL in a few following steps.
Map Your Domain to Zoho Assist:
Go to https://assist.zoho.com and login using your Zoho Assist Credentials.
Navigate to Settings -> Rebranding -> Custom Domain.
Under the Add domain section, enter the new URL which contains the Domain name of your organization and click submit.
4. CNAME mapping and key value parameter are automatically generated in the Verify your ownership section.
Setup the CNAME in your domain registrar's website:
Open a new tab in your browser and login to your Domain provider account.
Navigate to Domains and then click on the DNS records section.
Click Add to add a new CNAME record.
Choose type as CNAME and enter a name for your further reference.
Under Value section , paste the copied key value generated under Zoho Assist.
Set the TTL as the lowest value or choose 600 seconds from Custom drop box.
Click Add record to update the DNS Record.
Verify your Custom Domain in Zoho Assist Console :
Navigate back to Custom Domain Settings under Zoho Assist Console.
Click Submit and Verify to begin SSL Certificate installation.
New SSL Certificate will automatically be installed usually in 3-5 business days.
To disable/ delete the existing Custom Domain
Sign in to Zoho Assist.
Go to Settings > Rebranding > Custom Domain.
In Custom Domain , click on
to delete the mapped domain or click on
to disable the mapped domain.
To enable the Custom Domain
- To enable the custom domain again, click on the grey toggle icon beside your Custom domain.
- Now you will be able to access your Zoho Assist account using the Custom URL that was set up earlier.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us: support@zohoforms.com
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho SalesIQ Resources
Zoho TeamInbox Resources
Zoho DataPrep Resources
Design. Discuss. Deliver.
Related Articles
Custom Email Templates
Customize email invitations for remote support sessions so that it suits your organization prospects. Yes. It's optional and the remote support email invitation has a default template. But who wouldn't want to customize? Now you can simply go ahead ...Email Domain Verification
Why verify your email domain? Administrators can send emails from Zoho Assist using their company's email address. This can help companies improve the authenticity and credibility of their message. However, when a third-party service like Zoho ...Self-Service Portal
The Self-service portal allows users to resolve their issues by raising a request in the service queue, called as inbound request. It can be accessed by users who need assistance and will allow them to join an instant remote session for existing ...Configure Domains
The list of domains validated for unattended access will be displayed here. You can add, manage, and configure domains. Navigate to Settings > Unattended access > Domains. All domains will be displayed by default. Select the domain which you want to ...Configure Domains
The list of domains validated for unattended access will be displayed here. You can add, manage, and configure domains. Navigate to Settings > Unattended access > Domains. All domains will be displayed by default. Click Add to add and validate a new ...