Departments | User Guide | Zoho Assist


Departments  allows you to create and manage multiple divisions within your organization. Departments can be classified based on your customer's organization, product, geographic location or workgroup. Each department can have its own set of technicians, email templates, email configuration, and contacts.

Adding a department

Adding a technician

Customizing the department

Enabling/disabling the department

Adding a department

  1. Go to  Settings  > Organization >  Departments .
  2. Click on  Add department .
  3. Fill in the department name, display name and provide a brief description about the department.
  4. Click on  Add technician  to add technicians to the department. Add at least one technician and click DONE
  5. Click  CONFIGURE  to configure the department.

Note To switch departments, click on departments besides  department icon  placed in the toolbar at the top and select the preferred department using their display name. 

Adding a technician

  1. Go to  Settings  > Organization  >  Departments .
  2. Click on  CONFIGURE  given beside the department to be configured.
  3. Select  Technicians .
  4. Click  ADD TECHNICIAN  and select the check box besides the technician to be added.
  5. To remove technician click on  remove icon  besides the technician.
  6. Unattended access group permissions given to the technician can be altered under  Groups . 

Add Technician

Note On downgrading your plan, the created departments will be disabled. They can be enabled again by upgrading to Enterprise Edition. 

Customizing the department
  1. Go to  Settings  > Organization >  Departments
  2. Click on  CONFIGURE  given beside the department to be configured.
  3. Select  Email Templates  to customize email templates.
  4. Select  Email Configuration  to configure your emails settings.
  5. Select  Contacts  to import contacts from Google or from your computer.
Enabling/disabling the department
  1. Go to  Settings  > Organization  >  Departments .
  2. Choose either Active or Inactive and click on   given beside the department to disable or enable the department.

Note Once a department is added, it cannot be deleted. It can only be disabled. 

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