Troubleshooting
Troubleshooting for certificate validation failure
How to check for respective certificates in the Windows Store Certificate validation is a process that ensures the server's authenticity during remote sessions. Check to see if your remote customer's PC has updated certificates in the Windows Store. ...
Troubleshooting for reachability issue
Trouble shooting steps: Testing reachability in the remote machine 1. To see if the session connection has failed due to reachability issue. In the command prompt, type the following commands: You can use Telnet to test connectivity to a remote host ...
Troubleshooting Elevate to Admin mode
1. Why is the Assist Credential dialog not displayed? If the network on the other end is slow, there might be a delay in the window showing up. If the desktop has any priority windows or dialogs, the Assist credential dialog may be hidden from view. ...