Session Confirmation
- Message Content.
Whether to show in locked and logged off computers.- Time-out settings.
- Navigate to Settings in Zoho Assist. Under Unattended access choose Session Confirmation. Click the dialogue box that says Show confirmation at remote end.
- Change the time duration for which you want the session confirmation prompt to appear by altering timeout (in seconds).
- Customize the message shown to the customer by editing the Confirmation Message.
Session Confirmation Request Accepted
- When the technician connects to a device for an unattended remote session directly or as a specific user, the end user is prompted with a session request confirmation window where they can choose to accept/decline the request.
- If the end user accepts the session requests, the technician will be redirected to the window below and the remote session will begin shortly.
Session Confirmation Request Denied :
- When the technician connects to a device for an unattended remote session directly or as a specific user, the end user is prompted with a session request confirmation window where they can choose to accept/decline the request.
- If the end user rejects the session request, the technician will be redirected to the window below and the technician can close the session and try again later.
- The session confirmation request is a time sensitive window and its validity will expire as per the customized time-out settings.
- The technician will be directed to the below window in case of the request time-out, and the technician can close the current session and try again.
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Overview
Zoho Assist is a one-stop remote desktop software that provides a seamless connection to PCs, laptops, mobile devices, and servers. It supports anyone working remotely with ease, the session being attended or unattended. Being a secure cloud-based ...