How to manage visitor questions in Zoho Backstage

Managing Custom Forms

Gather specific information from event participants by with forms. Use default forms available in Backstage or create your own form using Backstage's simple drag-and-drop Form Builder. You can add new fields, edit field properties, make fields mandatory, modify the form layout, and much more.
 
Select options from the Quick fields  section in the Form Builder to quickly design simple and polished forms with minimal hassle. Other than these preset fields, there are also basic field types under the  Custom fields  section that can be used to expand your form further. 
 
Field type
Description
Text box
Enter a single line of text
Text area
Enter multiple lines of text
Number
Enter only numerical values
Date
Select a date
Dropdown
Select an option from multiple choices
Multiple choice
Select multiple options with the help of checkboxes
Single choice
Select an option from multiple choices with the help of radio buttons
Decision box
Confirm something
 
Once created, a form can be included anywhere on the website by adding them as a section. The following forms can be customized in Backstage. Use the links below to see how you can do this for each form:
  1. Event registration form
  2. Sponsor proposal form
  3. Exhibitor request form
  4. Get in touch form
  5. Session feedback form

You can also build your own form to collect information for purposes other than those for which the default form listed above are intended for.

Viewing form responses

View responses submitted through any of the forms you've built or the Get In Touch form.


  1. Go to Manage > Custom Forms, from the Dock.
  2. Click the Menu icon for the specific form, then click View ResponsesA list of all the responses you have received for that particular form will be displayed.
    1. Click the Search button at the top of the page to filters responses based on name, contact information or message.

Managing submissions from the Get In Touch form

Manage submissions, which can be comments or questions, you receive through the  Get in Touch  form that are sent by microsite visitors. Keep track of whether you've replied or not by updating the status of each question after addressing them by email. If some questions are asked often, you can create a  custom page  for FAQs and display those questions with helpful answers in your event microsite.


  1. Go to Manage > Custom Forms, from the Dock.
  2. Click the Menu icon for the Get in touch form, then click View ResponsesA list of all the responses you have received for that particular form will be displayed.
  3. Click the Menu icon for a particular response, then click View. The View Details panel will appear on the right.
  4. Click Mark as Responded.
    Note: The status cannot be reversed.

Editing form responses

Edit responses submitted through any of the custom forms you've built.




  1. Go to Manage > Custom Forms, from the Dock.
  2. Click the Menu icon for the specific form, then click View Responses. A list of all the responses you have received for that particular form will be displayed.
  3. Click the Menu icon for a specific response, then click Edit. The resulting panel will display the individual's form along with its responses.
  4. Click on any field and update the responses
  5. Click Save.

Previewing a form

See how each form looks like by previewing it.



  1. Go to Manage > Custom Forms, from the Dock. 
  2. Click the Menu icon for the specific form, then click Preview

Editing a form

Change fields in the form and its properties by editing it.



  1. Go to Manage > Custom Forms, from the Dock. 
  2. Click the Menu icon for the specific form, then click EditYou will be directed to a new page for custom form editing.
  3. Make the necessary changes in the Form Builder.
  4. Click Save.

Export responses from a form

Export the list of responses you received from microsite visitors to have a hard copy on hand.



  1. Go to Manage > Custom Forms, from the Dock. 
  2. Click the Menu icon for the specific form, then click Export. The Export Form Data dialogue box will appear. 
    1. Alternatively, you can click View Responses and then Export, from the responses list page of that Custom Form.
  3. If necessary, select the Protect the file with a password checkbox and enter a password. Remember to keep this password in mind, as it will not be stored.
  4. Choose the desired file format for the export.
  5. Click Export.

Supported file formats

XLSX           XLS         CSV

Creating your own forms is a paid feature enabled based on your subscription plan.


      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media

                                                              Use cases

                                                              Make the most of Zoho Desk with the use cases.

                                                               
                                                                

                                                              eBooks

                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                               
                                                                

                                                              Videos

                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                               
                                                                

                                                              Webinar

                                                              Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                               
                                                                
                                                              • Desk Community Learning Series


                                                              • Meetups


                                                              • Ask the Experts


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner

                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Custom Domain

                                                                                                                          Create a unique identity for your event by customizing the way it's branded, thereby boosting visibility to target audiences. Although we enable you to choose a subdomain under the default domain zohobackstage.com, to host all your events, you can ...
                                                                                                                        • Custom App

                                                                                                                          Branding your event app goes a long way in building awareness and recognition about your organization. The app will be a representation of your organization's aesthetics and tone, and will help your attendees define who you are as a company. Note: To ...
                                                                                                                        • Custom app

                                                                                                                          How long will it take to build the app? Your app will be built in seven to ten business days from the date your app details have been verified. You'll be notified by email once the app is ready for download. Until when can I recall my submission? You ...
                                                                                                                        • Managing exhibitors

                                                                                                                          Enable exhibitors to pitch their product or trade at virtual booths during your online event. Create booth and add exhibitors Create online booths and provide facilities and benefits that exhibitors can use. Assign these booths to interested ...
                                                                                                                        • Managing attendee list

                                                                                                                          The Zoho Backstage for Organizers app streamlines the attendee details into categorized lists for easy management. Stay in control of the event to the very end and give your attendees an impactful and positive experience.   Search for an attendee Use ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources