FAQs on pricing plans and add-ons - Zoho Backstage

Backstage pricing and add-ons

Can I subscribe to the new plan now or should I wait for my current subscription cycle to end?

You can subscribe to the new plan immediately. Learn more about our subscription plans and pick the one that best suits you.

Can I use wallet credits to subscribe to the new plan?

Yes, you can use your wallet credits.

How long can I remain in the old plan?

You can remain in the old plan until March 31, 2023. After that date, you'll automatically be moved to the new plan. This applies to all customers across all plans.

Do I have an option to switch back to the old plan?

No; after you're moved to the new plan, you won't be able to go back to the old plan.

If I re-activate my subscription, what plan will I be added to?

When you re-activate your subscription, you'll automatically be added to the new plan.

Can I purchase additional badge credits?

Thanks to the attendee add-ons, you don't need to purchase badge credits anymore. Attendee add-ons enable your attendees to register for your event and are the equivalent of badge credits. For example, if you're in the Ultimate plan, you get 5,000 attendee add-ons which translates to 5,000 badge credits. This also applies to any extra attendee add-ons you purchase.

Will my registrations be affected if my event exceeds the attendee limit?

The new registration limits will be applied when you switch to the new plan. We'll notify you when you're about to exhaust your attendee limits so that you can purchase additional add-ons and continue planning your events.

What happens to my current add-ons when I subscribe to the new plan?

When you subscribe to the new plan, badge credits from your old plan will be converted to attendee add-ons. You can use attendee add-ons when you exceed the attendee limit of your base plan. All other add-ons in your account will be adjusted to reflect the payment towards your new subscription and any leftover amount will be refunded.

If I subscribe to the new plan, what happens to my live events?

When you subscribe to the new plan, live and running events will remain in the old plan.

Can I buy a per-event license from the new plan when I'm in the old plan?

No. When you're in the old plan, you can only purchase and use the per-event license from the old plan.

Do I need an add-on to host virtual events?

No, you no longer require add-ons like OnAir or Expo OnAir to host virtual events. You can host unlimited in-person, virtual, and hybrid events.

Can I purchase additional booths?

Yes. If you're on a paid plan, you can use booth add-ons to purchase more booths in addition to any free booths that you may already have, depending on your subscription plan. By default, Enterprise plan subscribers get five free booths and Ultimate plan subscribers get 15 free booths. In the Free and Essential plans, however, you will not receive any free booths.

Can I purchase booth or attendee add-ons in the Free plan?

No. You can only purchase add-ons in the paid plans.

What happens to an attendee add-on associated with a ticket when that ticket is cancelled?

Once an attendee registers to your event with a ticket, an attendee add-on will be consumed from your account. Attendee add-ons, once consumed, will not be reverted back.

Do the new attendee and booth add-ons expire?

No they don't expire. These add-ons will be available until you consume them.

Will I get a custom mobile app if I subscribe to the Ultimate plan?

Yes, if you subscribe to Ultimate yearly or per-event add-on.

How long is the pay-per-event add-on valid?

The per-event add-on is valid for one year.

What's the difference between a recurring subscription and a pay-per-event add-on?

The pay-per-event add-on is a stand alone add-on which can only be applied to one event. A recurring subscription is one that can be used for all events and can be taken as a monthly or a yearly plan.

What subscription level of Backstage will I get as a Zoho One user?

If you are a Zoho One customer, view more details here to know which level of Backstage is provided as a part of your plan.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series

                                          • Digest

                                          • Functions

                                          • Meetups

                                          • Kbase

                                          • Resources

                                          • Glossary

                                          • Desk Marketplace

                                          • MVP Corner

                                          • Word of the Day

                                            Zoho Marketing Automation

                                              Zoho Sheet Resources


                                                  Zoho Forms Resources

                                                    Secure your business
                                                    communication with Zoho Mail

                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times

                                                      Carry your calendar with you
                                                      Anytime, anywhere

                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now

                                                                      Zoho TeamInbox Resources

                                                                              Zoho DataPrep Resources

                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW

                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now

                                                                                                      • Related Articles

                                                                                                      • Online event preparation with Backstage OnAir

                                                                                                        Deliver effective online sessions using presentation tools in Backstage OnAir. Set up presentations and polls to help engage your audience with visual aids. Uploading presentations Upload presentations before you deliver your session. Presentations ...
                                                                                                      • Backstage glossary

                                                                                                        A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z A A/B testing An experiment used by Conversion Rate Optimization (CRO) platforms where two versions of a website are compared to analyze which one ...
                                                                                                      • Online Payment

                                                                                                        Collect payments from your online transactions by setting up a payment mode. Set up your payout details which include the country where you want to receive the payments, the payment gateway, and your organization details. Go to Portal Settings > ...
                                                                                                      • Setting up a payment mode

                                                                                                        Collect payments from your online transactions by setting up a payment mode. Set up your payout details which include the country where you want to receive the payments, the payment gateway, and your organization details. Click the Settings tab on ...
                                                                                                      • Common Backstage attendee app questions

                                                                                                        Can attendees access my event with a mobile app? Yes, attendees can access the event on the Backstage iOS or Android app. Can I offer the event app in more than one language? Yes. The languages you add in the event microsite will be reflected in the ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace



                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.

                                                                                                            Zoho Show Resources