Portal
What is a portal?
A portal is a homepage for the events put on by your agency, brand, or organization. You can use multiple portals to group similar events in one portal for better organization. To find a list of portals you are a part of, click the Your Portals option from the right-side menu on the top bar in your portal.
How many portals will I have?
By default, you can own one portal. Apart from this, you can be invited to be an admin in other portals. If you want to own more than one portal, contact us at support@zohobackstage.com.
Can I move my event to another portal?
No, you can't move events from one portal to another.
Do I have to log into a portal to access it?
No, you don't need to log into a portal every time you want to access it. Once you've logged into your Backstage account, you'll be able to view and access all your portals from the Portals page.
Is there a limit to the number of members I can add to my portal?
You can have a maximum of 100 admins in your portal team. If you want to add more admins, you can contact us at support@zohobackstage.com.
Will my portal be deleted automatically if it is inactive?
If your portal is in the Free plan and you do not use your portal for over 120 days, it will be automatically deleted. We will send you notification emails before this process takes place. Once the process is initiated, it can't be reversed and your data can't be retrieved.
Can I see the history of user activities in the portal?
Yes, the activity tracker shows you a timeline of all the activities in your portal. Click the User Avatar in your portal and select the User activities option to view this. Here, you can see a list of actions that were performed along with when they were done and who did them. You can also filter the list to review specific actions or changes.
How do I delete my portal?
To delete your portal, go to the Settings tab in your portal. Click the General tab and click the Delete link in the Delete a portal section.
Will deleting my portal also close my account with Zoho Backstage?
No, when you delete your portal, your access to your account will remain. You can be invited to manage and organize events in another portal or create a new portal if you need later on.
What should I do before deleting my portal?
Before you delete your portal, ensure that you're not under any paid subscription plans. If you are part of a paid plan, downgrade to the Free plan and then proceed to delete your portal. Also, check to see if your events are not associated with any add-ons. If there are any associated add-ons, ensure that you consume them before deleting your portal. You can also contact support@zohobackstage.com for further assistance with unused add-ons.
Can I retrieve a deleted portal?
No. Portals that you delete are deleted permanently. You will not be able to retrieve any information from that portal thereafter. You may create a new portal in order to continue hosting events.
Can I request for a backup of my portal data before I delete my portal?
No. We currently do not provide options for you to backup your portal data.
Who has permission to delete a portal?
Only portal owners can delete a portal.
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