Custom App
1. How long does it take to build my branded attendee app?
Once your app submission and branding assets have been reviewed and approved, the app is typically built within 7 to 10 business days. You’ll receive an email notification when the app is ready for download and publication.
2. Until when can I recall my app submission?
You can recall your submission while the app is still in the app generation phase. To do this, go to the custom app configuration page and click Recall Submission.
Once the app generation process is completed, the submission can no longer be recalled.
3. How do I update my branded app to the latest version?
Your branded attendee app is periodically updated to align with the latest version of the Zoho Backstage for Attendees app.
When an updated build becomes available, you can download it from the Custom Apps section in your portal settings and publish the updated version to the Apple App Store and Google Play Store using your developer accounts.
4. Where will the app links be updated?
Links to your branded attendee app are automatically displayed across supported event touchpoints, including the footer of your event website, making it easier for participants to discover and download the app.
5. How do I report issues/bugs in the app?
If you encounter any issues or would like to report a bug, contact support@zohobackstage.com with details about the problem, including screenshots, device information, operating system version, and steps to reproduce the issue. This helps our team investigate and resolve issues more quickly.
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