Overview

Example use cases

1. Guest access: Allow attendees to bring a guest to a conference or networking event
2. Caregiver or assistant access: Enable attendees to register a support person
3. Family accompaniment: Allow participants to bring family members
4. Additional delegates: Let premium or sponsor passes include accompanying participants

What you can do

1. Allow additional participants during registration
   
2. Restrict companion tickets to selected primary ticket classes
3. Limit the number of companion tickets per primary ticket
   

Before creating a companion ticket, make sure at least one primary ticket class already exists in your event.

Adding a Companion Ticket

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
   
2. Open the dropdown next to Add Ticket Class.
   
3. Click Add Companion Ticket. The Add Companion Ticket side panel will appear.
   
   
   
   
4. Provide the following details:
   
1. Ticket Name: Enter a name for the companion ticket.
2. Color: Choose a color to visually identify the ticket.
3. Quantity: Specify how many companion tickets can be sold. You can choose either of the following:
   
1. No Limit – Allows unlimited companion registrations, subject to your event capacity and attendee credit limits
   
2. Limited quantity – Lets you define a specific number of companion tickets available for sale
   
3. If your event has attendee credit restrictions, the system will display the current capacity note and a link to purchase additional attendee credits if needed.
   
4. Price: Set the ticket price. You can choose either of the following:
1. Paid – Enter a price for the companion ticket
   
2. Free – Offer the companion ticket at no cost
   
5. Primary Ticket Classes: Select the ticket classes that should allow access to this companion ticket. Only attendees registering with the selected primary ticket classes will be able to add this companion ticket during registration.
6. Status: Choose the current availability of the companion ticket. Available statuses include:
1. Open – The companion ticket is available for registration
   
2. Closed – The companion ticket is not currently available
   
3. Marked as Sold Out – The ticket is shown as unavailable because it has sold out or is intentionally being presented as unavailable
   
7. Companion Limit per Primary Ticket: Enter the maximum number of companion tickets that each primary ticket holder can register. For example, if you set this value to 2, each attendee who registers with an eligible primary ticket can add up to two companion tickets during checkout.
8. Description: Enter a description for the companion ticket if needed. This can help explain who the ticket is for or what it includes.
5. Click Done.
   

How companion tickets work

Companion tickets are not standalone ticket classes. They depend on the primary ticket classes selected during setup. This means:

1. A companion ticket can be linked to one or more primary ticket classes
   
2. A registrant must first select an eligible primary ticket to access the companion ticket
   
3. The number of companion tickets that can be added depends on the Add-on Limit per Primary Ticket
   
4. Companion tickets can have their own price, quantity, and status independent of the primary ticket
   

For example, if you create a Guest Pass companion ticket and link it to the Delegate Pass, attendees purchasing the Delegate Pass can also add the Guest Pass during registration. Attendees using other ticket classes will not see that companion option unless those classes are also linked.

You can create promo codes for companion tickets under Registrations > Setup > Promo Codes. 

Companion ticket registrations consume attendee credits. 

Viewing Companion Ticket Details

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
   
2. Under the Companion Tickets section, click the More Options icon for the required ticket.
   
3. Click View.
   

Editing a Companion Ticket

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
   
2. Under the Companion Tickets section, click the More Options icon for the ticket.
   
3. Click Edit. The Edit Companion Ticket side panel will appear.
4. You can update details such as:
   
1. Ticket Name
   
2. Color
   
3. Quantity
   
4. Price
   
5. Linked Primary Ticket Classes
   
6. Status
   
7. Companion Limit per Primary Ticket
   
8. Description
   
5. Click Done to save your changes.
   

Companion ticket registrations consume attendee credits. 

Linking a Companion Ticket to Multiple Primary Ticket Classes

1. VIP Pass
   
2. General Admission
   
3. Speaker Pass
   

Managing Companion Ticket Status

1. Open: Use this when the companion ticket should be available for eligible attendees.
2. Closed: Use this when you want to temporarily stop registrations for the companion ticket without deleting it.
3. Marked as Sold Out: Use this when the ticket should appear unavailable due to exhausted availability or when you want to communicate that it is no longer open for registration.
   

Deleting a Companion Ticket 

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
   
2. Under the Companion Tickets section, click the More Options icon for the ticket.
   
3. Click Delete. 
4. Confirm deletion in the dialog box. 
   
   
   

A companion ticket class cannot be deleted if that ticket class has already received registrations.

Things to keep in mind

1. Companion tickets can only be used along with selected primary ticket classes.
   
2. The Add-on Limit per Primary Ticket determines how many companion tickets a single primary ticket holder can add.
   
3. Companion tickets can be free or paid.
   
4. Companion tickets appear separately from standard ticket classes for easier management.
   
5. Deleting a companion ticket removes it from future registration availability.
   
6. Quantity and attendee credits may affect how many companion tickets can be sold.
   

If you have any questions, please contact support@zohobackstage.com.