How to manage ticket registration settings in Zoho Backstage

Registration Settings

Manage ticket settings
Set up registration settings to determine how ticket sales should work for your event.

Set up registration settings

Manage registration settings for your event.


  1. Go to Registrations > Setup > Registration Settings from the dock. 
  2. Set a time limit for the registrations in the Registration time limit box. The check-out page for booking tickets will expire after this limit, and your attendees will then have to restart the registration process.
  3. Select an option for when tickets should be issued for offline registrations in the Ticket issue time section.
    1. Select the On payment confirmation radio button to issue tickets after the payment is confirmed for tickets.
    2. Alternatively, select the On registration radio button to issue tickets when attendees register for the event. 
  4. Select Allow attendees to add tickets to Apple Wallet toggle to let attendees add the registered ticket class to their Apple Wallet.
  5. Select the Show Ticket Availability toggle to display the number of remaining tickets in the registration pop-up at the time of booking tickets.
    1. Select the an option for Restrict Duplicate Attendees toggle to prevent the repetition of email addresses.
      1. Select In the event radio button to restrict multiple registrations from the same email address for the event.
      2. Select In ticket class radio button to restrict multiple registrations from the same email address for each ticket class.
    2. Select the Allow check-in for unpaid offline registrations toggle to allow attendees who haven’t yet completed the payment for their offline registrations to be checked in to the event.
    3. Note: These orders will not be marked as paid when this option is selected and payment for it should be collected manually.

    Set up notification settings

    Manage how notifications are sent to you for ticket bookings.



    1. Go to Registrations > Setup > Registration Settings from the dock. 
    2. Select the Get notified about ticket purchases toggle to be notified whenever someone gets a ticket for your event.
    3. Select the Get notified about ticket cancellation or refunds toggle to be notified when someone cancels a ticket or requests for a refund.

    Note: Emails will be sent based on the primary contact you've set up for your event.

    Set up Address Verification Service (AVS)  

     Add an extra layer of security to credit card transactions and limit fraud and chargebacks by enabling AVS for your payments. When you enable it, purchasers will be asked to verify the credit card holder's address as an extra safety measure during checkout. 



    1. Go to Registrations > Setup > Registration Settings from the dock. 
    2. Enable the Address verification service (AVS) settings toggle.  
    3. Click the Done button. 
    Note: You must enable AVS in Backstage if you've enabled it in your payment gateway. 
    Handling event registrations using Zoho Backstage's ticketing platform is a paid feature enabled based on your subscription plan.