Overview

Understanding Ticket Statuses

Open

1. The Open status indicates that tickets are currently available for purchase.
   
2. This status appears when:
1. Ticket sales have started
2. The ticket class status is set to Open
3. Tickets are still available for purchase

Yet to Start

1. The Yet to Start status indicates that ticket sales have not begun.
   
2. This occurs when the sales start date and time is scheduled for a future time. The ticket class automatically becomes Open once the sales period begins.

Sold Out

1. The Sold Out status indicates that no tickets are available for purchase.
   
2. This happens when:
1. All tickets in the ticket class have been purchased, or
2. The ticket class has been manually marked as sold out.

Closed

1. The Closed status indicates that ticket sales have been stopped manually.
   
2. The ticket class will no longer accept purchases but may still remain visible on the event website depending on its visibility settings.

Understanding Ticket Visibility Settings

1. Ticket visibility settings control whether a ticket class appears on the event website.
   
2. These settings can be configured when creating or editing a ticket class.
   

1. The ticket class is always displayed on the event website.
   
2. Attendees can view the ticket whenever ticket sales are open.

1. The ticket class will not appear on the public event website.
   
2. However, hidden tickets can still be accessed using a valid access code.
   
3. This option is useful for:
1. VIP invitations
2. Private registrations
3. Sponsor passes
4. Internal tickets

1. This option hides tickets automatically when certain conditions occur.
   
2. Available conditions include:
1. Ticket sales haven’t begun
2. Ticket is sold out
3. Ticket sales have ended
4. Ticket class status is closed
3. These conditions help keep the ticket listing clean by showing only relevant tickets to attendees.
   

Adding a Ticket Class  

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
2. Click Add Ticket Class. The Add Ticket Class side panel will appear. 
   
   
   
   
3. Enter the Ticket Name.
4. Select a Color for the ticket class.
   
5. Enter the quantity of tickets available.
6. Set the price of each ticket.
1. Select Free if the ticket class does not require payment.
   
7. Set the Status of the ticket class.
   
1. Open: Tickets can be purchased
2. Closed: Ticket sales are stopped
3. Marked as Sold Out: Tickets are unavailable
8. Select the Mode of Attending:
1. Venue Only
2. Online Only
3. Venue and Online
9. Enter the Minimum Buying Limit and Maximum Buying Limit.
1. The maximum buying limit must be less than or equal to the ticket quantity.
10. Configure the sales start and end date and time.
11. Add a Description explaining the benefits of the ticket class.
12. Go to the Visibility tab and configure the ticket visibility settings.
13. Click Done.

Editing a Ticket Class  

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
   
2. Open the menu next to the ticket class.
   
3. Click Edit. The Edit Ticket Class side panel will appear. 
   
4. Modify the required details such as:
   
1. Ticket name
   
2. Buying limits
   
3. Sales schedule
   
4. Description
   
5. Visibility settings
   
5. Click Done.
   

Once ticket sales begin, certain fields may become locked and cannot be modified.

Featuring a Ticket Class 

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
   
2. Open the menu next to the ticket class.
   
3. Click Feature.
   

Hiding a Ticket Class  

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
   
2. Open the menu next to the ticket class.
   
3. Click Hide.
   

Unhide a Ticket Class

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
   
2. Open the menu next to the ticket class.
   
3. Click Unhide.
   

Viewing Ticket Class Information  

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
2. Open the menu next to the ticket class.
3. Click View. The Ticket Class side panel will appear.
   
   
   
   
4. The panel provides a quick overview of the ticket class, including:
   
1. Ticket name and price: Displays the ticket class name along with the price assigned to that ticket.
2. Ticket status: Shows the current availability of the ticket class, such as Open, Closed, or Sold Out.
3. Sales progress: Displays the number of tickets sold compared to the total quantity available for the ticket class.
4. Sales end date: Shows when ticket sales will end and indicates the remaining time before sales close.
5. Ticket Class ID: You can copy the Ticket Class ID, which uniquely identifies the ticket class within the event.
6. Last modified information: Displays the name of the user who last modified the ticket class and the time of the most recent update.

Opening or Closing Ticket Class Sales

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
   
2. Open the menu next to the ticket class.
   
3. Click Edit. The Edit Ticket Class side panel will appear. 
4. Change the ticket status to Open or Closed.
   
5. Click Done.
   

Marking a Ticket Class as Sold Out

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
   
2. Open the menu next to the ticket class.
   
3. Click Edit. The Edit Ticket Class side panel will appear. 
   
4. Change the status to Marked as Sold Out.
   
5. Click Done.
   

Copying the URL of a Ticket Class  

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
   
2. Open the menu next to the ticket class.
   
3. Select Copy URL.
   

You can share this link with attendees via email or promotional channels.

Deleting a Ticket Class  

1. Navigate to Registrations > Setup > Ticket Class from the Dock.
   
2. Open the menu next to the ticket class.
   
3. Click Delete.
   
4. Confirm deletion in the dialog box.
   

Ticket classes cannot be deleted if tickets from that class have already been sold.

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If you have any questions, please contact support@zohobackstage.com.