How to cancel an event in Zoho Backstage

Canceling an event

Efficiently handle all tasks related to canceling your event, such as updating the event microsite, informing event participants, closing registrations, and refunding orders in a simple and efficient way. 

  1. Go to the Events tab in your portal.
  2. Click the Live tab.



  3. Select the Cancel option from the dropdown menu for the event you want to delete. The Cancel this event dialog box will appear.
  4. Click the Continue button. The Cancel event pop-up will appear.



  5. Enter the message you want to display in your event microsite in the Banner Message textbox. This message will be visible in a top banner in your event's microsite.
  6. Enable or disable the options in the Banner Settings section to decide which elements should be hidden in your event microsite.
    Note: You can edit the other parts of your event microsite in the Design tab of the Microsite Builder.
  7. Click the Continue button.



  8. Select the event participants that you wish to send an email to about your event's cancellation in the Send to dropdown.
    Note: The email will be sent to attendees and purchasers by default.
  9. Enter a reason for your event's cancellation in the Reason for canceling event textbox. This reason will be included in the email.
  10. Optional: Click the View email link to preview and edit the email. The Automated Emails tab will be displayed. Go to the Other Emails section to view this email.
  11. Click the Continue button.



  12. Choose a refund option for your orders in the Refund Method section.
    1. Select Online refund to handle refunds through online means
    2. Select Offline refund to handle refunds manually. All orders will be marked as refunded automatically.
  13. Optional: Click the View emails link to preview and edit the order-related emails.
  14. Click the Cancel event button. Your event cancellation details will be displayed
  15. Optional: Click the Overview link to see the status of your refunds.
  16. Click the Close button.
Note
  1. Only users with portal or brand level permissions can cancel an event.
  2. The event microsite can only be unpublished after all orders are refunded and canceled.
  3. You can view the progress of the refunds in the event's Manage dashboard.
  4. You can only cancel events that are Live or Running.

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